can't login and email and phone number changed
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can't login and email and phone number changed
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
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May I know what device are you using for Facebook?
Is it fine to do a screenshare to it?
This way we can check the account together.
have been done the road with facebook ...problem is i dont have the original email address or phone number
They asked me to send a copy of my passport but havent responded ?
Yeah, but We can check the computer also for Log in history and other recovery option.
If they asked you about the Passport or any ID copy means they have the account but just tryin gto verify if it is really the owner requesting for access. You sending the ID will prove it.
Thats exactly the case but havent responded ....and i have 2 facebook businesses that im also locked out
If you are sure that it is Facebook you are talking to and asking for your details then I would suggest to go ahead and send your ID.
Business page is normally linked to a personal account. Recovering your personal account is possibly where your business page is aswell.
If you still want to check, We can run a screenshare app and lets check if there is anything else we can find to help in recovering your account.
Dear Gary, It was a pleasure helping you with your Facebookissue today. Here is a summary of the resolution.
Issue identified :
Cannot log in to one of their accounts
Solution Implemented :
Checked the Facebook account and found that it is linked to their old email which they do not have access to.
Customer already performing a request by sending their ID copy to Facebook
Customer also is now in process of requesting access back to the old email
Advised customer to wait for Facebook response and validation of their ID and it should let them access the account again
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