Unable to connect to kindle because I don't have the password for my network name, which is Mickeymouse

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Customer

Unable to connect to kindle because I don't have the password for my network name, which is Mickeymouse

Last updated
Rofel Lantican
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

tonight or any time tomorrow. Time zone is PST

Posted
Rofel Lantican
Kindle Expert

Hi Lawrence, 

I tried to call you on the number that you provided +1 (510) 219-4850 but no one answer the call. I can try to call you again after an hour or if you prefer tomorrow morning on your most convinient time. Thanks

Posted
Customer

Sorry. Phone number should be ***-***-****

Posted
Rofel Lantican
Kindle Expert

Dear Lawrence, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.


Issue identified : Unable to connect to Wi-Fi


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to reset access his router settings page / We were able to access the password / Connected the Kindle / Successfully connected the device / No other issues raised / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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