My 2015 Terrain has died on me twice. Both times I had been driving slowly or stopped completely with the engine on. What could be causing this?...

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Customer

My 2015 Terrain has died on me twice. Both times I had been driving slowly or stopped completely with the engine on. What could be causing this? Other than that, the car has run fine. And what is the approximate cost to repair? Thanks

Last updated
Charles Totherow
GMC Mechanic

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
GMC Mechanic

Please allow me a few minutes to gather all the information for you?

Posted
Charles Totherow
GMC Mechanic

Is the check engine light on when it's running?

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Charles Totherow
GMC Mechanic

It sounds to me like the first place to start is to get the code. It is likely a cam or crank position sensor causing the vehicle to stall like this. Estimated cost for repairing this is about $250. That being said, if you can get the vehicle to a parts store and have the codes read, then post them with me I can provide much more details.

Posted
Charles Totherow
GMC Mechanic

The other thing I would think of could be the mass air flow sensor. This would be around the same cost to repair, but without a code there's just no way to be 100% sure of the issue.

Posted
Charles Totherow
GMC Mechanic

The only way to be sure if your check engine light is on is to go to your local auto parts store and have them check the code with thier machine which is free, then they will tell you what part is bad and give you a price on a new part.

 

You could also take your vehicle to a repair shop and usually they will check the codes for you for free and give you a price on how much it would be to fix uncluding the labor charge and the parts.

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Customer

The engine light has not come on. What kind of codes are they?

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Customer

I obviously don't know about the codes.   Could a place like AutoZone or Rileys get it?  I have a place that i use for all maintenance.  Do you think they would be able to get the codes?

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Charles Totherow
GMC Mechanic

Autozone could get the codes for you yes

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Charles Totherow
GMC Mechanic

They have a machine that checks for these codes as well and they do this for free.

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Customer

How will I get back to you with any questions or answers about the codes?

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Charles Totherow
GMC Mechanic

Check your email and you will have an email thats says to get back to your question page, click the link below and that will take you right back to this chat page.

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Charles Totherow
GMC Mechanic

Please keep me updated if any codes are found please.

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Customer

Will it show up after I log off?  I looked at my email and didn't see anything.  Will it show up as Expert Help? 

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Charles Totherow
GMC Mechanic

Ye sit will.  What email address did you use when you asked your question?

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Customer

t**3@norcom2000.com

Thanks for your help.  I'll get back to you.  Do I have to pay every time I talk to  you?

Posted
Charles Totherow
GMC Mechanic

You have already paid and i will be here everyday if you need more help.

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Charles Totherow
GMC Mechanic

Only a one time fee which you already paid.

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Charles Totherow
GMC Mechanic

Would you like to accept my answer as far as getting the code readouts from Autozone?

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Charles Totherow
GMC Mechanic

Please keep me updated if you find any codes please.

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Customer

Im not sure if there is an AutoZone close by.  I do know there is a Rileys close.  Does it matter which one I use?

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Charles Totherow
GMC Mechanic

Rileys will do this for you for free as well.

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Charles Totherow
GMC Mechanic

They will test your vehicle to see if any codes are displaying errors.

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Customer

I am happy to tell you that you were correct in your diagnosis.  Riley's was not able to get a code because the engine light had never come on.

Not sure which one, but it's the cam or crank sensor.  The place I use for my car had a more sophisticated scanner.  The tech was able to find the codes.  I had a new battery installed some months back at the same place and he thought that might have been the problem.  A step was missed in resetting things I believe.  

I will definately tell friends about ExpertHelp.  Especially since you were spot on with the answer to the problem.  Thanks for your help.  The price is well worth it. 

Thank you,

Cindy Beatty

Posted
Charles Totherow
GMC Mechanic

Dear Cindy   , It was a pleasure helping you with your GMC issue today. Here is a summary of the resolution.

 

Issue identified :  Customer's vehicle kept stalling out after a complete stop

 

Solution Implemented : I replied with steps to check the check engine light was either blinking or staying lit solid.  

Customer happy with the assistance

 

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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