what do I do if my kindle has frozen?

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Hi Victoria,

Thank you for waiting!

What sceen is frozen? what is showing on the screen?

Hi Victoria,

We have not recieved a response from you yet. I also tried your number but there were no answer

What sceen is frozen? what is showing on the screen?

Normally, Just holding dow the the power button until the screen goes Off then back on.

Let me know what it goes.

Hi Victoria,

We have not recieved a response from you yet. I also tried your number but there were no answer

What screen is frozen? What is showing on the screen?

Normally, Just holding down the the power button until the screen goes Off then back on.

Let me know how it goes.

Hi Victoria,

We have not recieved a response from you yet. I also tried your number but there were no answer

What screen is frozen? What is showing on the screen?

Normally, Just holding down the the power button until the screen goes Off then back on.

Let me know how it goes.

Hi Victoria,

Thank you for your response!

First you will need your amazon log in information.

"Email you registered with amazon and your amazon password."

Then on your Kindle, Go to settings >  or Menu->Settings→Registration.

Once in the registration screen choose to sign in using an existing account.

Then sign in using your amazon email and password.

Let me know how this goes or if you need further assistance.

Let us know when you can be available for a phone call so We can assist you via phone.

I'll be waiting for your response

Thanks!

Hi Victoria,

Thank you for your response!

First you will need your amazon log in information.

"Email you registered with amazon and your amazon password."

Then on your Kindle, Go to settings >  or Menu->Settings→Registration.

Once in the registration screen choose to sign in using an existing account.

Then sign in using your amazon email and password.

Let me know how this goes or if you need further assistance.

Let us know when you can be available for a phone call so We can assist you via phone.

I'll be waiting for your response

Thanks!