what do I do if my kindle has frozen?

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what do I do if my kindle has frozen?

Last updated
Ferdinand Aquino
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Kindle Expert

Hi Victoria,

Thank you for waiting!

What sceen is frozen? what is showing on the screen?

Posted
Ferdinand Aquino
Kindle Expert

Hi Victoria,

We have not recieved a response from you yet. I also tried your number but there were no answer

What sceen is frozen? what is showing on the screen?

Normally, Just holding dow the the power button until the screen goes Off then back on.

Let me know what it goes.

 

Posted
Ferdinand Aquino
Kindle Expert

Hi Victoria,

We have not recieved a response from you yet. I also tried your number but there were no answer

What screen is frozen? What is showing on the screen?

Normally, Just holding down the the power button until the screen goes Off then back on.

Let me know how it goes.

Posted
Ferdinand Aquino
Kindle Expert

Hi Victoria,

We have not recieved a response from you yet. I also tried your number but there were no answer

What screen is frozen? What is showing on the screen?

Normally, Just holding down the the power button until the screen goes Off then back on.

Let me know how it goes.

Posted
Erica M.
Customer Support

Ticket #94623

"I have deregistered my kindle. How do I re-register it?

Posted
Ferdinand Aquino
Kindle Expert

Hi Victoria,

Thank you for your response!

First you will need your amazon log in information.

"Email you registered with amazon and your amazon password."

Then on your Kindle, Go to settings >  or Menu->Settings→Registration.

Once in the registration screen choose to sign in using an existing account.

Then sign in using your amazon email and password.

Let me know how this goes or if you need further assistance.

Let us know when you can be available for a phone call so We can assist you via phone.

I'll be waiting for your response

Thanks!

Posted
Ferdinand Aquino
Kindle Expert

Hi Victoria,

Thank you for your response!

First you will need your amazon log in information.

"Email you registered with amazon and your amazon password."

Then on your Kindle, Go to settings >  or Menu->Settings→Registration.

Once in the registration screen choose to sign in using an existing account.

Then sign in using your amazon email and password.

Let me know how this goes or if you need further assistance.

Let us know when you can be available for a phone call so We can assist you via phone.

I'll be waiting for your response

Thanks!

Posted

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