An unknown person by the name of Olga Putin (I kid you not) has taken over my FB page. Some of my more recent posts are missing and I cannot see my...

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Customer

An unknown person by the name of Olga Putin (I kid you not) has taken over my FB page. Some of my more recent posts are missing and I cannot see my friends. She has inserted her navigation bar at the top of my page. Can you help get rid of Olga once and for all and also help me recover my page?

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Facebook Expert

Hi Pat,

Can you provide me the email address that you use in your facebook account?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

Hello Elixir Cada ... does my FB question make sense? my email is f**t@gmail.com

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Elixir Cada
Facebook Expert

Do you have a phone number that ends with 60?

 

Posted
Customer

yes

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Elixir Cada
Facebook Expert

I can try to retrieve your facebook account. Would you mind if I do a remote session to your computer so that I can do it from your end?

Posted
Customer

I am OK with this

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Elixir Cada
Facebook Expert

alright. Are you using windows computer? 

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Customer

yes

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Elixir Cada
Facebook Expert

OK. Please click the link below and download and install the teamviewer software. You will be provided by userid and password after install the software. Give me the id and password here so that I can connect to the machine. 

https://www.teamviewer.com/en/teamviewer-automatic-download/

 

Posted
Customer

It needs a Partner ID? is this something you send me?

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Elixir Cada
Facebook Expert

Ok. you need to give me the id number and the password located at the left side of the partner id.

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Elixir Cada
Facebook Expert

it should say YOUR ID

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Customer

OK, I was just trying to paste it, put pasting doesn't work, I will get it

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Elixir Cada
Facebook Expert

write it on a piece of paper and provide it to me. 

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Customer

1 705 655 260

855pjv

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Elixir Cada
Facebook Expert

ok. give me one moment.

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Customer

no problem

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Elixir Cada
Facebook Expert

i am now connected. let me control the mouse

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Elixir Cada
Facebook Expert

do you know the last password that you used on your facebook account?

 

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Customer

try: uselesspassword101

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Elixir Cada
Facebook Expert

ok. hold on.

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Elixir Cada
Facebook Expert

are those your friends in facebook?

Posted
Customer

No, those are Olga's friends

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Elixir Cada
Facebook Expert

can you call me on my phone? my number is ***-***-****

Posted
Customer

sure

Posted

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