how do i get "like page" put back on my posts?

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Customer

how do i get "like page" put back on my posts?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

Adding the Facebook Like Button to Product and Blog Post Pages. Go to Store Setup › Store Settings, then click the Share tab. Enable the Facebook Like/Recommend button setting by clicking the “like” icon.

Posted
Charles Totherow
Facebook Expert

Please try the steps below to see if this resolves the issue.

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Customer

I have an author page, so I don't see the "store setup"

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Charles Totherow
Facebook Expert

One moment please.

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Charles Totherow
Facebook Expert

Sorry for taking so long please allow me a fews more minutes?

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Charles Totherow
Facebook Expert

Did You try looking at your page from another account?

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Charles Totherow
Facebook Expert

Can You look at it from another account and see if you can see the like button?

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Charles Totherow
Facebook Expert

To fix this you need to change your display settings. Go to your page and click on “Edit Page” then “Edit Settings”. Make sure that both Country Restrictions and Age Restrictions are both set to “Page is visible to Everyone” and “Page is shown to Everyone”.

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Customer

That is the case.

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Customer

I shared a post from my daughter's page and there is nothing there.  No "like page."

 

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Customer

There is nothing. 

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Customer

This is how it looks right now.

I am the Dolly Mama.

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Customer

I want it to look like this.  

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Charles Totherow
Facebook Expert

Please allow me a few more minutes to resolve this

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Charles Totherow
Facebook Expert

May I have the link to your page please?

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Customer
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Charles Totherow
Facebook Expert

thank you one moment

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Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Do you see the likes on this page?

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Does this page look correct?

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Charles Totherow
Facebook Expert

The like button is there, are you viewing from a mobile device rather than a computer?

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Charles Totherow
Facebook Expert

Please make sure your faceboko app is up to date on your mobile device as well.

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Customer

That is not what I'm talking about.  It's when a post is shared on someone else's page.  It does not come up.

 

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Charles Totherow
Facebook Expert

One moment.

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Customer

I see the like page on that post because it's a special "share the page" post I just did.

 

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Customer

Look back at what I posted from my daugther's wall.  The Like Page button is not there.

 

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Customer

Lots of people share my posts and I need other people to be able to quickly click "LIKE PAGE" when a post is shared.

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Charles Totherow
Facebook Expert

Let me work on this one moment please.

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Customer

This person shared my post on Monday.  See how it doesn't have a LIKE PAGE on the bottom.

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Charles Totherow
Facebook Expert

Yes let me work on this for a moment.

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Charles Totherow
Facebook Expert

When someone shares they have to make it public or it won't have any buttons.

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Customer

They are public.

 

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Customer

Look at the pictures I sent you.  They are both public.

 

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Charles Totherow
Facebook Expert

Are you on a computer right now?

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Charles Totherow
Facebook Expert

Could we try a remote session to so I can the issue in real time?

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Charles Totherow
Facebook Expert

The person sharing them has to make the post as they share it public.

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Charles Totherow
Facebook Expert

Thats why it did not the like button.

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Customer

Ok

 

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Customer

I'm a little nervous about this.

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Charles Totherow
Facebook Expert

Is there anything else i can help you with?

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Customer

Are we going to do a remote session?

 

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Customer

I need this solved.  I paid money and it's not fixed.

 

 

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Charles Totherow
Facebook Expert

we dont have to do a remote seesion now.

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Charles Totherow
Facebook Expert

Lets do a remote session 

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Customer

okay.  I only have about 10 minutes or so.

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Charles Totherow
Facebook Expert

Can we try at a later time?

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Customer

How does that work with getting help?

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Customer

I have to go through everything again?  I do not want to pay again for sure.

 

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Charles Totherow
Facebook Expert

I will be able to see when you share a post ans see if someone else shares and check if it has the like button on it.

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Charles Totherow
Facebook Expert

U will not have to pay You have already paid.

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Customer

Someone just shared a post two minutes ago.

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Charles Totherow
Facebook Expert

Does it have the like button on it?

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Customer

No.

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Charles Totherow
Facebook Expert

One moment please.

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Customer

We haven't done anything to change it.

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Charles Totherow
Facebook Expert

Im still working on this.

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Customer

okay.

 

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

I just shared one of your post on my facebook and the like button is listed.

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Charles Totherow
Facebook Expert

On my timeline.

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Charles Totherow
Facebook Expert

I just clicked the like button as well.

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Charles Totherow
Facebook Expert

I will write a comment as well on the post.

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Customer

Why is it not on someone else's? What did you do differently?  You just shared it?

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Customer

That's so weird.  But I'm glad about that.

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Charles Totherow
Facebook Expert

Their facebook could be set to private settings.

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Customer

Okay.

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Charles Totherow
Facebook Expert

Where the person sharing doesnt see it

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Customer

Okay.  Thank you.  Thank you.  I will let it alone now.

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Charles Totherow
Facebook Expert

Dear Ester, It was a pleasure helping you with your facebook issue today. Here is a summary of the resolution.


Issue identified : Customer like button went missing


Solution Implemented :  After troubleshooting steps, concluded that some facebook accounts are set to private and not able to see the like button on some shares.

Accepted Answer


If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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