Hello, my Facebook account was locked, and when I select the 'Confirm your identity on another phone or computer' option and see the list of devices to choose from, I select Continue, and get a "Login was not approved" message?
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Hello, my Facebook account was locked, and when I select the 'Confirm your identity on another phone or computer' option and see the list of devices to choose from, I select Continue, and get a "Login was not approved" message?
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Are you trying to log in on a computer or phone?
May I have your email address?
Please try to use the facebook recovery feature link below.
https://www.facebook.com/login/identify/?ctx=recover&ars=royal_blue_bar
Hey Charles, I tried the link, and it let me reset my password, but then it got me back to the locked account message, and now I don't even have that one option I mentioned in my original question you saw. Now it says "Identity Not Confirmed - We currently can't confirm your identity, please confirm later" - with the two options 'Log Out' or 'Learn more about Security'.
May I ahve your email address to try to recover your account?
"Hi Jenny,
I’m sorry, I don’t have the option to respond. Could you please tell him it’s C**n@yahoo.com.
May I have the code sent to your email address from Facebook?
May I have a phone number to contact you at so I can get more information about the issue?
Hi Charles, I never recieved any codes from Facebook, and my number is ***-***-****
Wait, I found the code I got: 619499
I am at the comfirm identity screen right now. Facebook asking for devices in which you have logged into facebok in the past.
Can you identify any of the devices below please?
You have to confirm this on your device that you had facebook before whther a computer or smartphone?
Yes, I can confirm all of them. But how do I confirm them? When I see that 'confirm your identity' message on my iMac's browser, am I supposed to confirm somthing on my iOS device before clicking 'continue' on my iMac's browser?
I think I tried somthing like that before. I just tried to login to facebook on my iOS device and was brought to the 'confirm your identity' message.
I am still working on this right now. Please allow me a few more minutes
I sent you an email. Facebok has locked your account and I need some information in the email. Please check your email and look for an email address c**9@gmail.com
I have submited your identification to facebook for verification. Please keep an eye out for an email from facebook with a link to log back into your account.
I was following up with your question today. Please update me on the status of your question.
Called customer and login issue remains the same. I have submited identification three times to facebook to unlock account due to two step login.
Hey Charles, this is what I'm still seeing (attached)
Thanl you for the update. I will submit this to facebook as well.
Please try this link as well for facebook. This is for facebook hacked accounts.
Hey Charles, I tried the link, but it ended up taking me back to that confirm devices screen after having to log in again.
Please let me have the code sent to your phone number from facebook please?
You should also have a code sent to your email as well may I have that also please?
Please try this as well for security login accounts that are blocking you from loggin in.
https://www.facebook.com/help/contact/?id= ***-***-**** 94862
Hi Conner, I am yet to hear back from you. Kindly let me know if you'd like to receive continued assistance, or wish to cancel your request. I'd be happy to help you most appropriately
Hi Charles, the last email I got from Facebook with a code was on March 30th: 923832
I am very sorry this has taken so long. Please allow me a few more days to try to restore your account.
The account is back! Thank you Charles!
Please accept my answer by clicking the green button below
Dear Conner , It was a pleasure helping you with your Facebook issue . Here is a summary of the resolution.
Issue identified : Customer was locked out of Facebook due to security features of facebook and two step login
Solution Implemented : Called the customer / Remotely accessed the computer/ Submitted forms to Facebook to prove identity and to unlock customer's account.
Accepted answer
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Facebook Expert
As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.
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Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.
All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.
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