Hello, my Facebook account was locked, and when I select the 'Confirm your identity on another phone or computer' option and see the list of...

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Customer

Hello, my Facebook account was locked, and when I select the 'Confirm your identity on another phone or computer' option and see the list of devices to choose from, I select Continue, and get a "Login was not approved" message?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Are you trying to log in on a computer or phone?

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Charles Totherow
Facebook Expert

May I have your email address?

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Charles Totherow
Facebook Expert

Please try to use the facebook recovery feature link below.

https://www.facebook.com/login/identify/?ctx=recover&ars=royal_blue_bar

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Customer

Hey Charles, I tried the link, and it let me reset my password, but then it got me back to the locked account message, and now I don't even have that one option I mentioned in my original question you saw. Now it says "Identity Not Confirmed - We currently can't confirm your identity, please confirm later" - with the two options 'Log Out' or 'Learn more about Security'.

Posted
Charles Totherow
Facebook Expert

May I ahve your email address to try to recover your account?

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Jenny Muralidharan
Customer Support

"Hi Jenny,

I’m sorry, I don’t have the option to respond. Could you please tell him it’s C**n@yahoo.com.

Best regards,
Conner"   
 
- As received via support ticket#95230
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Charles Totherow
Facebook Expert

May I have the code sent to your email address from Facebook?

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Charles Totherow
Facebook Expert

May I have a phone number to contact you at so I can get more information about the issue?

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Customer

Hi Charles, I never recieved any codes from Facebook, and my number is ***-***-****

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Customer

Wait, I found the code I got: 619499

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Charles Totherow
Facebook Expert

I am at the comfirm identity screen right now.  Facebook asking for devices in which you have logged into facebok in the past.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Can you identify any of the devices below please?

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Charles Totherow
Facebook Expert

You have to confirm this on your device that you had facebook before whther a computer or smartphone?

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Customer

Yes, I can confirm all of them. But how do I confirm them? When I see that 'confirm your identity' message on my iMac's browser, am I supposed to confirm somthing on my iOS device before clicking 'continue' on my iMac's browser?

 

I think I tried somthing like that before. I just tried to login to facebook on my iOS device and was brought to the 'confirm your identity' message.

 

Posted
Charles Totherow
Facebook Expert

I am still working on this right now.  Please allow me a few more minutes

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Charles Totherow
Facebook Expert

I sent you an email.  Facebok has locked your account and I need some information in the email.  Please check your email and look for an email address c**9@gmail.com

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Charles Totherow
Facebook Expert

I have submited your identification to facebook for verification.  Please keep an eye out for an email from facebook with a link to log back into your account.

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Charles Totherow
Facebook Expert

I was following up with your question today.  Please update me on the status of your question.

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Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Called customer and login issue remains the same.  I have submited identification three times to facebook to unlock account due to two step login.

Posted

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