Hi! I have a FB business page, we recently did a promotion that resulted in people tagging our business page, of the 10 people that tagged us we can only get two to show up on the page. We adjusted our settings to the best we know how
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Hi! I have a FB business page, we recently did a promotion that resulted in people tagging our business page, of the 10 people that tagged us we can only get two to show up on the page. We adjusted our settings to the best we know how
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Rofel, I would love to chat with you
Hi Lauren,
Thanks for your response. Is this the first time you encounter this issue?
Our FB business page (I just made it) is PLUSRealtors. This is our first time doing this type of marketing,
I understand. Do you mind if we do a screen sharing so I can check the settings and see what is happening on your page?
absolutley!
Before we proceed can you please verify if this is a good callback number incase we got disconnected ***-***-**** ?
yes
Great. Are you using a Mac or a Windows computer?
MAC
Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.dmg to download the Remote App. Once done please Run/Open the app. Then provide me with the Teamviewer ID and password. Thanks
1 866 309 572
j7xb14
Thanks. Give me a few minutes to connect. Please dont close this window and the teamviewer window.
Im calling you on the number that you provided
Dear Lauren, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified : Notification now showing when someone tag or mention her
Solution Implemented : Called the customer / Remotely accessed the computer / We checked the mention of her page and discovered that the post is not set on public / Explained to the customer the post should be public in order for her to be notified / We tested the notification by mentioning her pag on the post - working / Customer is happy with the assistance / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Facebook Expert
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