My ad account is disabled, I don't know why and don't know how to fix it

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Customer

My ad account is disabled, I don't know why and don't know how to fix it

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Please click the link below for disabled account andd fill out the form please.

https://www.facebook.com/help/contact/ ***-***-**** 29792

 

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Customer

Hi Charles can we speak tomorrow at 11am EST?

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Charles Totherow
Facebook Expert

Yes I will be here all day as well.

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Customer

ok should i leave this chat open?

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Charles Totherow
Facebook Expert

You can close that chat.  To get back to the chat, simply check your email and click on the email that says your question has a new response and that will bring you back to this chat.

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Customer

ok thanks a lot talk to you tomorrow

 

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Charles Totherow
Facebook Expert

Sounds good.  I will be here

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Customer

Hi Charles I am available now

 

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Customer

Hi Charles I am available now

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Customer

??

 

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Charles Totherow
Facebook Expert

When did your account become disabled, you ad account?

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Charles Totherow
Facebook Expert

Please try the link below to appeal the disabled ads account.

 

https://www.facebook.com/help/contact/ ***-***-**** 29792

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Customer

It won't let me fill it out

 

 

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Customer

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Customer

even when I'm logged in it says no advertising account?

But in instagram it says my account has been disabled

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Charles Totherow
Facebook Expert

Do you use facebook business manager or have you used that it the past?

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Customer

Maybe this is part of my problem- when I started my store, I created a business page, is there something separate I need to do to create ads and boost posts?

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Charles Totherow
Facebook Expert

Try to go to business manager and see if there any ads running please?

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Customer
Customer

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Customer

This seems to happen whenever I try to log in to facebook

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Charles Totherow
Facebook Expert

 Have you tried a different browswer like firefox or edge?

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Customer

yes- when I clear the cookies I can load the site, but then when I try to log in the same page comes up

 

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Charles Totherow
Facebook Expert

We can try a screen share so that I can try to resolve in real time?  No extra charge.

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Customer

ok

 

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Charles Totherow
Facebook Expert

Please click the link below and run the software please.

https://join.zoho.com/119480574

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Charles Totherow
Facebook Expert

Please let me know if your mac is upgrading to Catalina?

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Charles Totherow
Facebook Expert

Please click the link and run the software again.  

 

https://join.zoho.com/339972022

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Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Please click the link and run the software again.  

https://join.zoho.com/441741454

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Charles Totherow
Facebook Expert

Are you able to see this chat box?

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Charles Totherow
Facebook Expert

Please type a reply in the white space above please.

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Charles Totherow
Facebook Expert

I apologize I haven’t be able to offer you the most helpful support on this issue. I have requested another Expert to step in and continue assisting you on your facebook question. I appreciate your patience while your new Expert prepares to assist you. When your newly assigned Expert is ready, you will be notified via email and you can continue support for your issue. You may also leave this chat page open and check for your new Experts messages

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Customer

hi! this one finally worked

 

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Charles Totherow
Facebook Expert

Please click the link below and run the software.  

 

https://join.zoho.com/441741454

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Charles Totherow
Facebook Expert

Were you able to run the software?

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Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Ler me know after you upgrade to catalina and after you do the backup as well please.

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Charles Totherow
Facebook Expert

Please let me know a great time to follow up with your question.  I am here any time of the day. 24/7

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Charles Totherow
Facebook Expert

Were you ever able to upgrade to catalina?

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