After I create a post on my business page, with text and an image of my product, I am not able to delete the photo, replace the photo, add...

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Customer

After I create a post on my business page, with text and an image of my product, I am not able to delete the photo, replace the photo, add additional photos etc. I can't manage my page without the flexibility to modify and switch out my images. Can you fix this issue?

Last updated
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Rofel Lantican
Facebook Expert

Hi Patti,

Thanks for waiting. Im here to help. May I know what device did you use to create the post? Is it a computer or a mobile device?

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Customer

i have a macbook pro. 

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Rofel Lantican
Facebook Expert

Thanks for your response. Do you mind if we do a screen sharing so I can see what is happening on your Facebook page and for me to help you fix it?

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Customer

thats fine

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Rofel Lantican
Facebook Expert

Great. Before we proceed can you verify if this is a good callback number  ***-***-**** ?

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Customer

it is correct

 

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Rofel Lantican
Facebook Expert

Thanks. Let me call you please dont close this chat window.

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Rofel Lantican
Facebook Expert
Rofel Lantican
Facebook Expert
Rofel Lantican
Facebook Expert
Rofel Lantican
Facebook Expert
Jenny Muralidharan
Customer Support

Hi Patricia, thank you for your email. We regret you are not satisfied with the assistance received. As per your request, we have escalated your question to our team of Experts. A new Expert will contact you in less than 24 hours. In the event that you remain dissatisfied with our continued assistance, support will proactively cancel and refund your question within 48 hours. Thank you so much for your patience. 

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Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Customer

yes please help with this issue

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Charles Totherow
Facebook Expert

Do yuo still have teamviewer on your computer?

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Charles Totherow
Facebook Expert

Let me try a remote connection as well

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Customer

yes i have teamviewer open

 

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Charles Totherow
Facebook Expert

May I have the id and password please?

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Customer

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Customer

i don't know if thats what you want, i don't know how to use teamviewer

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Charles Totherow
Facebook Expert

One moment please

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Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Please click the link below

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Customer

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Charles Totherow
Facebook Expert

Please try this link much easier.

https://join.zoho.com/855268576

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Customer

i need this version...

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Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Performed remote session.  Reported the broken link to facebook not being able to edit pictures on business page including screenshots of the error as well.  Advised customer that facebook may take a few hours to a day at most to correct the issue and/or respond.

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