I can't access my Facebook account because I don't have access to the original email or phone number any longer...so I can't get a login code

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Customer

I can't access my Facebook account because I don't have access to the original email or phone number any longer...so I can't get a login code

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

I tried to call.  The number is ringing busy.  Is there another number I can contact you at?

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Customer

  ***-***-**** 9

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Customer

Hi Charles,

It's 11pm here in VA. I'm still up, if you could call me at ***-***-**** . I really need access to my Facebook. There are 35 IN a awaiting me! I've not be able to reconnect since Thursday night. Help! Lee

 

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Charles Totherow
Facebook Expert

I tried to call that number still ringing busy.

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Charles Totherow
Facebook Expert

What was the original email that you had on file with facebook?  May I have that email address please?

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Submited request to facebook to have two step verification turned off.  Identified correct email and password for customer's account.  Advised customer Facebook may take two hours to two days to turn off two step verification.

Status-Open

Posted
Charles Totherow
Facebook Expert

I am still working on your facebook account.  Please let me know if facebook turns of two step verification.

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