My facebook account has been hacked, now Im completely locked out. Did all recovery options all have failed.

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Customer

My facebook account has been hacked, now Im completely locked out. Did all recovery options all have failed.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have your email address linked to the facebook account?

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Customer

yes...of course. Email: t**3@yahoo.com

Name: Tim Kress, I can also send you ID proof and it subsantiated by photos of me on my page, I am willing to forward any info needed. The hacker has all responses from FB being forwarded to their email which I sheetshot so I have that proof as well. I am extremely frustrated, I have businesses that have pages linked to me that I can't manipulate as well.

Thanks for your help in advance,

Tim Kress

 

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Charles Totherow
Facebook Expert

Please allow  me a few minutes to troubleshoot the facebook account.

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Customer

No prob

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

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Customer

yeah I ahve been here, it gives only one option thats not my email

 

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Charles Totherow
Facebook Expert

Did you have your cell phone number attached to your facebook account?

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Customer

yes ***-***-****

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Charles Totherow
Facebook Expert

Allow me a few minutes please?

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Customer

of course

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Charles Totherow
Facebook Expert

May I have the password for your facebok that you used before please?  we can change the password later after I get your account back?

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Charles Totherow
Facebook Expert

I will report this to facebook as well and I am still troubleshooting your account.  Please allow me a few moments?

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Customer

last before I tried to change it was ... !Rosco2634, my hardware guy and I tried to change it to !SnowBlowerAndi2634 don't know if that took.

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Charles Totherow
Facebook Expert

Thank you one moment please?

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Charles Totherow
Facebook Expert

May I have your first and last name please?

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Charles Totherow
Facebook Expert

I will need a copy of your identification as well.  Please email a copy of your identification to c**9@gmail.com so I can submit that to facebook.  Another alternative is to fill out this form using the link below.

 

https://www.facebook.com/help/contact/ ***-***-**** 72907

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Customer

yrep

Tim Kress, you need a copy of my ID?

 

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Customer

oops never sent

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Charles Totherow
Facebook Expert

Yes please send me a copy of your id and I will submit to facebook as well.

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Customer

ok id email to you

i did this exact thing with FB no response NO CHANGE! senting to you now

 

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Charles Totherow
Facebook Expert

Thank you one moment please.

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Charles Totherow
Facebook Expert

I recieved your identification.  Please allow me a few minutes to try to recover your account.  I am sorry for taking so long.

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Customer

if you get it I'll fall out of my chair

 

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Charles Totherow
Facebook Expert

Can you give me a few friends names that were on your facebook accout please?

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Customer

Andrea Marquez, Mike Moreno, Joe Moreno Dwayne Kress, the list can go on Todd Kress Kara Lynn, Jamie Sheeks Barry Sheeks

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Charles Totherow
Facebook Expert

Thank you one moment please?

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Charles Totherow
Facebook Expert

On your facebook account, what was the first and last name that you used for your account? 

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Customer

First: Tim or Timothy

Last: Kress

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Charles Totherow
Facebook Expert

Thank you one moment please?

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

Are any of the accounts the right account?

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Customer

None are me I am almost sure I used Tim Kress, my profile pic is an American Flag with Veteran banner below.

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Charles Totherow
Facebook Expert

One moment please?

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Customer

just sent you my profile pic email it shows hackers email though

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Charles Totherow
Facebook Expert

I am still troubleshooting your account.  I am sorry this has happened.  I will do my best to restore your account.

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Customer

No worries, take your time, I have confidence, I put pillows around my chair so if you fix it the fall won't be so hard...LOL, am I talking to a real person or a computer.

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Charles Totherow
Facebook Expert

I am a real person as well.  I will get your account back.   This may take me some time.  Please allow me more time to recover your acocunt.

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Customer

it's all good C.

 

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Charles Totherow
Facebook Expert

I ahve submited mutliple requests to Facebook to recover your account.  I used the scrrenshot that you sent me as well as your identification.

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Customer

yep...same here been 3 weeks before I paid you guys

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Charles Totherow
Facebook Expert

The turn around time for Facebook is about 48 hours to 4 days.  I am sorry this takes so long.  The coronavirus has made the wait times increase as well.

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Charles Totherow
Facebook Expert

Did you get any emails from Facebook during that time?

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Customer

yep...same here Im a veteran at a military base between Air Force Corona and Politicians its chaos

I got one code, I entered it and it said they were having tech problems to try back but, it stil didnt work today, and what ever hak it is keeps detiriorating my facebook help access and that hack email continues even after deletion

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Charles Totherow
Facebook Expert

Are you on a computer, we can do a remote session at no costs so that I can check for any error messages on your end in real time.

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Customer

yeah I am on my laptop and phone sitting right next to me

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Charles Totherow
Facebook Expert

For a remote session, please go to anydesk.com and click download for free and install the small file.  Afterwards, you will have a 9 digit code and I will need that code to connect to a screenshare.

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Customer

hold tight

 

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Customer

9 digit for "This Desk" is 211 117 225

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Charles Totherow
Facebook Expert

One moment while I connect?

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Charles Totherow
Facebook Expert

Submited mutiple requests to facebook to restore customer's account.  Advised customer make take two to 5 days for facebook to recover.

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Charles Totherow
Facebook Expert

I have not heard back from you in a while.  Kindly please post an update to your question as I may continue to provide as much assistance as you need with this question as well.

Posted

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