My facebook account has been hacked, now Im completely locked out. Did all recovery options all have failed.
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My facebook account has been hacked, now Im completely locked out. Did all recovery options all have failed.
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
May I have your email address linked to the facebook account?
yes...of course. Email: t**3@yahoo.com
Name: Tim Kress, I can also send you ID proof and it subsantiated by photos of me on my page, I am willing to forward any info needed. The hacker has all responses from FB being forwarded to their email which I sheetshot so I have that proof as well. I am extremely frustrated, I have businesses that have pages linked to me that I can't manipulate as well.
Thanks for your help in advance,
Tim Kress
Please allow me a few minutes to troubleshoot the facebook account.
No prob
yeah I ahve been here, it gives only one option thats not my email
Did you have your cell phone number attached to your facebook account?
yes ***-***-****
Allow me a few minutes please?
of course
May I have the password for your facebok that you used before please? we can change the password later after I get your account back?
I will report this to facebook as well and I am still troubleshooting your account. Please allow me a few moments?
last before I tried to change it was ... !Rosco2634, my hardware guy and I tried to change it to !SnowBlowerAndi2634 don't know if that took.
Thank you one moment please?
May I have your first and last name please?
I will need a copy of your identification as well. Please email a copy of your identification to c**9@gmail.com so I can submit that to facebook. Another alternative is to fill out this form using the link below.
yrep
Tim Kress, you need a copy of my ID?
oops never sent
Yes please send me a copy of your id and I will submit to facebook as well.
ok id email to you
i did this exact thing with FB no response NO CHANGE! senting to you now
Thank you one moment please.
I recieved your identification. Please allow me a few minutes to try to recover your account. I am sorry for taking so long.
if you get it I'll fall out of my chair
Can you give me a few friends names that were on your facebook accout please?
Andrea Marquez, Mike Moreno, Joe Moreno Dwayne Kress, the list can go on Todd Kress Kara Lynn, Jamie Sheeks Barry Sheeks
Thank you one moment please?
On your facebook account, what was the first and last name that you used for your account?
First: Tim or Timothy
Last: Kress
Thank you one moment please?
Are any of the accounts the right account?
None are me I am almost sure I used Tim Kress, my profile pic is an American Flag with Veteran banner below.
One moment please?
just sent you my profile pic email it shows hackers email though
I am still troubleshooting your account. I am sorry this has happened. I will do my best to restore your account.
No worries, take your time, I have confidence, I put pillows around my chair so if you fix it the fall won't be so hard...LOL, am I talking to a real person or a computer.
I am a real person as well. I will get your account back. This may take me some time. Please allow me more time to recover your acocunt.
it's all good C.
I ahve submited mutliple requests to Facebook to recover your account. I used the scrrenshot that you sent me as well as your identification.
yep...same here been 3 weeks before I paid you guys
The turn around time for Facebook is about 48 hours to 4 days. I am sorry this takes so long. The coronavirus has made the wait times increase as well.
Did you get any emails from Facebook during that time?
yep...same here Im a veteran at a military base between Air Force Corona and Politicians its chaos
I got one code, I entered it and it said they were having tech problems to try back but, it stil didnt work today, and what ever hak it is keeps detiriorating my facebook help access and that hack email continues even after deletion
Are you on a computer, we can do a remote session at no costs so that I can check for any error messages on your end in real time.
yeah I am on my laptop and phone sitting right next to me
For a remote session, please go to anydesk.com and click download for free and install the small file. Afterwards, you will have a 9 digit code and I will need that code to connect to a screenshare.
hold tight
9 digit for "This Desk" is 211 117 225
One moment while I connect?
Submited mutiple requests to facebook to restore customer's account. Advised customer make take two to 5 days for facebook to recover.
I have not heard back from you in a while. Kindly please post an update to your question as I may continue to provide as much assistance as you need with this question as well.
Byron Narciso
Facebook Expert
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