I cannot access my Facebook account as I have forgotten the password. It is sending a code to an old email address which I can't even remember the...

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Customer

I cannot access my Facebook account as I have forgotten the password. It is sending a code to an old email address which I can't even remember the full name of let alone the password. Like an idiot, I thought creating a new Facebook account with the same username and email address would solve this issue (stupid I know) and now I have that account also. I am worried that if I delete this new account then the other (my proper account with all my friends, pictures and posts might also be deleted along with it? My wife can't even see my account now and so can't post me. Two big problems, one big dilemma. Any help would be greatly appreciated.

Last updated
Abe Pastor
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Abe Pastor and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Abe Pastor
Facebook Expert

Hi Paul,

When a Facebook account with a certain email already exist, you wont be able to use that email in creating another account. May I know why you want to delete the new Facebook account you created? Where you able to access your old account already?

Posted
Customer

Hi Abe and thanks for getting back. The original account is the one I want to keep. I only created a second as I stupidly thought it might access my original - stupid I know. I want to delete the second account as it was s set up using the same username, in both cases Paul Willis and in both cases the same email address, w**h@hotmail.com. The original has all my friends, photos and messages. This all came about due to my forgetting the password to my original account and in order to reset the password, it sent a code to an old Gmail address that I no longer use and certainly couldn't remember that password. The most important thing for me is to delete this second account whilst ensuring it does not delete the original. Kind regards  Paul

Posted
Customer

Hi again Abe. Just reread your original response.  Would I be right in assuming that deleting this second account won't delete the first?  Like I said I'm certain the original was set up using the email w**h@hotmail.com.  So how would I go about finding out the email for the original if I can't access the account? Kind regards 

Posted
Abe Pastor
Facebook Expert

Hi Paul,

The best option we couild try here just to be sure and safe is to find your old facebook account first then try to recover if needed. Once we have that account in access we could update the email address for the old account so there wont be any problems or conflicts deleting the new account you created. Recovery may be a challenging part for us to do so wer need to do this remotely where I can connect to your computer and figure out in how to fix the problem. If you agree, is it okay to do this remotely? We can schedule this at your own vacant time. Just let me know when so I can be online. Thanks for replying and will be waiting for your response thanks.

Posted
Customer

Hi Abe and thanks for getting back.  Yes I think that's probably a good idea - I believe I will be charged another $20?  If so that's okay.

As you can see, we're on opposite side of the atlantic so timings might prove awkward.   Might I suggest 2100 UK time?  How do we go about doing it, would I simply log into this website and I'm assuming you would require the IP address of the computer I use?

Posted
Customer

Hi Abe.  I have just checked Facebook and it isn't even showing my original account picture as an option, just the new one which doesn't have a picture.  FYI, the original account which I want to keep has a picture of me and my son, the new one doesn't have a picture.

Posted
Customer

Just checked again and the original Facebook account came up with an email of p**s@reading.ac.uk At least this shows I was wrong and it isn't w**h@hotmail.com, unlike the new one which I don't want.  Good news.  I've got a feeling that a few weeks ago Facebook asked me if I wanted to use my mobile or Google  for verification???? I think I may have clicked Google - mistake, I should have clicked the mobile option.  Could this be the issue?  However, it still directs me to a google account that I haven't used in ages for the code - as I've stated I don't have access to this Gmail account anymore - don't even know what the name of the Gmail account is p***@***** or something, let alone the password, it's been so long as it was an old business Gmail account.  Hope this new info is helpful.

Posted
Abe Pastor
Facebook Expert

Hi Paul,

Thanks for the information. Are you using the same computer that you have logged into your old gmail account before? May I also know what browser are you using to access facebook and email please?

Posted
Customer

Hi Abe and again thanks for the reply. I'm not using the same computer that I logged into the Gmail accounts, I don't have that anymore. The browser is Chrome. Regards.

Posted
Abe Pastor
Facebook Expert

Is it okay if we could do a remote access on your computer? With remote support I can check using your computer and determine whats the problem while you watch. We will try to figure out another way to get your old Facebook account then see if we could find this Gmail account. Please let me know so I can give you instructions on how do we connect our computers.

Posted
Abe Pastor
Facebook Expert

Hi Paul,

If you would like to start remote support right away. Please click HERE download and save the TeamViewerQS.exe file. Once downloaded open it and wait for it to finish installing. Once its up and running it will have your Teamviewer ID and Password please provide me with your Teamviewer ID and Password here. Thanks.

Posted
Customer

Hi Abe I'll do it tomorrow, many thanks.

Posted
Abe Pastor
Facebook Expert

Hi Paul,

Thats okay. You can set a time tomorrow. Thanks.

Posted
Customer

Thanks Abe. Can we go for 2000 UK time? I've just looked again and it just said it couldn't find an account linked p**s@reading.ac.uk. Totally confused and all because I forgot a damn password. 

Posted
Abe Pastor
Facebook Expert

Hi Paul,

Yes lets set that schedule 20:00 UK time. Talk to you later.

Posted

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