I cannot access my Facebook account as I have forgotten the password. It is sending a code to an old email address which I can't even remember the...

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Hi Paul,

When a Facebook account with a certain email already exist, you wont be able to use that email in creating another account. May I know why you want to delete the new Facebook account you created? Where you able to access your old account already?

Hi Paul,

The best option we couild try here just to be sure and safe is to find your old facebook account first then try to recover if needed. Once we have that account in access we could update the email address for the old account so there wont be any problems or conflicts deleting the new account you created. Recovery may be a challenging part for us to do so wer need to do this remotely where I can connect to your computer and figure out in how to fix the problem. If you agree, is it okay to do this remotely? We can schedule this at your own vacant time. Just let me know when so I can be online. Thanks for replying and will be waiting for your response thanks.

Hi Paul,

Thanks for the information. Are you using the same computer that you have logged into your old gmail account before? May I also know what browser are you using to access facebook and email please?

Is it okay if we could do a remote access on your computer? With remote support I can check using your computer and determine whats the problem while you watch. We will try to figure out another way to get your old Facebook account then see if we could find this Gmail account. Please let me know so I can give you instructions on how do we connect our computers.

Hi Paul,

If you would like to start remote support right away. Please click HERE download and save the TeamViewerQS.exe file. Once downloaded open it and wait for it to finish installing. Once its up and running it will have your Teamviewer ID and Password please provide me with your Teamviewer ID and Password here. Thanks.

Hi Paul,

Thats okay. You can set a time tomorrow. Thanks.

Hi Paul,

Yes lets set that schedule 20:00 UK time. Talk to you later.

Hi Paul,

I can see that its a hotmail account. The code was sent there. Do you have access to your windows email which is the hotmail account? If not there are ways to recover a windows email. I can give you the instructions in case you need it. I'll be staying online today and wait for you at 20:00 your time just in case you need further assistance or remote help.

Note: If you are Windows computer there is a chance it might be using the Hotmail email. Its better to check just in case.

Hi Paul,

We need to gain access to your hotmail account since the code was sent there according to the image you sent below. If you cant access hotmail we might need to try to recover your hotmail account and see if its still working. Is your phone number still the same when you had your hotmail account? Or do you have a skype account? It might be linked to your hotmail.

I would be able to help you better with remote support. This way we could check on your browser for accounts and passwords that might give us a chance to recover. If you would like to start remote support right away. Please click HERE download and save the TeamViewerQS.exe file. Once downloaded open it and wait for it to finish installing. Once its up and running it will have your Teamviewer ID and Password please provide me with your Teamviewer ID and Password here. Thanks.

w**h@hotmail.com is a different hotmail account and not the one where the code was sent. I guess you dont know the email address to this account correct? 

May I know the mobile number connected to your Facebook account please?

It looks like that the number is not associated with your original facebook account. I tried recovery methods and the only option we get is this:

The results said "There were no matching Microsoft accounts found with the information you provided." Is p***********7@hotmail.com an existing email or have you used it before? Strange Facebook sends the code to that email address. Did you get a code on your phone? If you did, may I have it please?

I also sent a code to this email w**h@hotmail.com I also need that please. You can give me the codes sent tou your phone and to the w**h@hotmail.com email. Thanks.

I still cant find this p***********7@hotmail.com email address. We need to try another way to determine your password. Are you using the same computer to login to your original Facenook account?

What is the browser you are using to get into Facebook before? Some browsers like chrome auto saves the passworrd for the logins. Can you login using the same browser on your computer and enter p**s@reading.ac.uk please let me know if auto fills the password field with a hidden password.

Do you know where to access the passwords in chrome? 

1. On your computer, open Chrome.
2. At the top right, click  then Settings.
3. Below Autofill you should see Passwords
4. Click on Passwords you should see a list of logins there with the passwords
5. Try to find Facebook.com with the email p**s@reading.ac.uk among the list. Let me know if its there.

Try also to look for a login.live.com or a microsoft login and see if a p***********7@hotmail.com is listed there.

So you confident that were using w**h@hotmial.com to login to the original account before?

I tried searching and it gave me this when I searched for your email w**h@hotmial.com

and this when I searched for your number

This could still be the new account that youve deleted since its using the email and the number. Its strange why your original account with the picture says send p***********7@hotmail.com and also shows up when you search using your work email?

w***@******* is  w**h@hotmial.com facebook does not show the entire email when trying to recover using the phone number.

Ive done some research and there have been a lot of cases where people created 2 accounts using the same email and phone number. 

Do you know any of your friends/Facebook friends that can still see your original account from their friends list? If they can, can you ask them the URL of your original account?

The URL is the link to the facebook profile when viewing a persons Facebook page i.e. www.facebook.com/john.smith

If someone you know who is your facebook friend can still see your original account from their friends list, ask them to view your Facebook profile and get the URL for that account. Give it to me once you already have it. Thanks.

Its okay. Just let me know when you have it already. Talk tomorrow then.

Hi Paul,

There is a possibility that you can recover the old account after the new one has been deleted for good. I am also thinking this is the best option if you accidentally created a new account under the same email. Just login in to the newly created account and delete it. Its possible that Facebook cannot find the old account because of a conflict with the new account if they have the same email.

However, we need to go through the process of recovering the old account again once the new one has been permanently removed from FB in the 3rd of June 2021.

You can try these steps once the old account has been removed permanently:

Try recovering your Facebook account

1. Go to facebook.com/login/identify and follow the instructions. Make sure to use a computer or mobile phone that you have previously used to log into your old Facebook account.
2. Search for the account you want to recover by using w**h@hotmial.com. You can search for your account by  email address, or phone number.
3. Follow the on-screen steps to reset the password for your account once you finally find the old account after searching.

Another option is you can do this from your ifes account. There is also a big chance that other people could now see the old account after the new account has been permanently removed. If this is the case, you can also try the steps below:

Recover your Facebook account from a friend's or family member’s account

1. From a computer, go to the profile of the account you'd like to recover. You can search for your name from their friends list or you could also try the email.
2. Click  below the cover photo.
3. Select Find support or report profile.
4. Choose Something Else, then click Next.
5. Click Recover this account and follow the steps.

If your password isn't working or you don't remember your password