someone havck into my facebook account Quettaque Jones page and is sending people my photos and id personal information

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Customer

someone havck into my facebook account Quettaque Jones page and is sending people my photos and id personal information

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Facebook Expert

Hi,

Is this the facebook account that was hacked? 

Posted
Customer

I need my account quettaque jones recovery someone hack into my account

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Elixir Cada
Facebook Expert

could you verify if the picture below is your facebook account that was hacked?

Posted
Customer

Yes I can 

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Elixir Cada
Facebook Expert

ok so that is the your own personal facebook account and you cannot access it right now, am i correct?

 

Posted
Customer

Yes

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Customer

They inboxing my friens pretending to be me 

Posted
Elixir Cada
Facebook Expert

ok. are you familiar with this email q************0@o******.com or this telephone number +*********93?

 

Posted
Elixir Cada
Facebook Expert

the email listeed on your account starts with letter Q and the phone number ends with 93. Are these yours?

 

Posted
Customer

No 

Posted
Customer

My number end with 9668  my email q**3@gmail.com

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Customer

They deleted my account information

Posted
Customer

Posting my video and pictures with my I'd 

Posted
Elixir Cada
Facebook Expert

hmmm looks like the hacker changed your information. using their own personal email and number so that you cannot recover it. 

Posted
Elixir Cada
Facebook Expert

can you provide me the last password that you use in your account. let me see if i can recover it on my end

 

Posted
Customer

Yes they did 

Posted
Elixir Cada
Facebook Expert
can you provide me the last password that you use in your account. let me see if i can recover it on my end
Posted
Customer

kissme25 was the last password but they have that one,before that it was Jamarian21

Posted
Elixir Cada
Facebook Expert

let me test the passwords. hold on

 

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Elixir Cada
Facebook Expert

did you receive any text message on your phone about a certain code?

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Customer

My business account is on my page they hack too

 

Posted
Customer

No my number is ***-***-**** they change my number on my account

Posted
Elixir Cada
Facebook Expert

could you please check your email and see if you receive a code

Posted
Customer

Yes I did 

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Elixir Cada
Facebook Expert

please provide me the code

Posted
Customer

K one sec 

Posted
Customer

528151

Posted
Elixir Cada
Facebook Expert

Ok.. Facebook is asking m to submit the any valid ids like drivers license etc.. to confirm your identity. Do you have one available?

 

Posted
Customer

Posted
Customer

Posted
Elixir Cada
Facebook Expert

 

ok hold on.. let me upload this to facebook

Posted
Customer

Posted
Elixir Cada
Facebook Expert

one moment please... having hard time uploading the photo on facebook

 

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Elixir Cada
Facebook Expert

i am having hard time uploading the photos on my computer. Can we do a remote session on your computer and let me do it there on your machine. 

Posted
Customer

Yes

Posted
Elixir Cada
Facebook Expert

ok great.. are you using windows computer or apple?

Posted
Customer

So go on my my Facebook from my laptop

Posted
Customer

Window hp

Posted
Elixir Cada
Facebook Expert

ok.. please click the link below and install the remote support software. Once installed, you will be given a username and password. Provide it to me so that I can connect to your machine. 

https://download.teamviewer.com/download/TeamViewer_Setup_x64.exe

 

Posted
Customer

One sec 

Posted
Elixir Cada
Facebook Expert

ok. ill wait here

Posted
Customer

It loading now 

Posted
Customer

it done loading

Posted
Elixir Cada
Facebook Expert

did you install the software?

Posted
Elixir Cada
Facebook Expert

it is called teamviewer. 

Posted
Elixir Cada
Facebook Expert

once installed just click the teamviewer icon and provide me the id and password that was given to you by teamviewer

Posted
Customer

Hold on I have to verify it the app I think 

Posted
Elixir Cada
Facebook Expert

if the computer requires that then go i ahead and allow it to be installed to the machine

 

Posted
Customer

i acnt open the file

Posted
Customer

what is the app for the software

Posted
Elixir Cada
Facebook Expert

are you getting an error message? the software is for the remote session for me to connect to your computer. since i cant upload the photo on my machine to verify your faecbook identity.. we will gonna do it on your own computer

Posted
Customer

i got now 

Posted
Customer

had to switcg out of S mode

Posted
Elixir Cada
Facebook Expert

ok.. provide me the id and password and leave the teamviewer open so that I can connect to the machine. 

Posted
Customer

one sec

Posted
Customer

id 438 365 734

Posted
Elixir Cada
Facebook Expert

password?

Posted
Customer

password 72UFQFNE

Posted
Elixir Cada
Facebook Expert

password is invalid. password is case sensitive. please put it here as is what is shown in teamviewer.

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Customer

everything lower case

Posted
Elixir Cada
Facebook Expert

ok. hold on

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Elixir Cada
Facebook Expert

i am installing a separate web browser on your computer. seems like you have another faecbook account that is already logged in. 

Posted
Customer

Yes I made an new account 

Posted
Elixir Cada
Facebook Expert

i see. we will leave the new account on Microsoft edge browser and we will fix the old facebook account on Google chrome browser. 

Posted
Customer

Ok sounds good

Posted
Elixir Cada
Facebook Expert

did you use the same email when you created the new facebook account? 

Posted
Customer

Yes

Posted
Elixir Cada
Facebook Expert

hmmmm... problem is that email is already connected to a new facebook account and facebook only allows one email per one facebook account. 

Posted
Customer

Ok I can delete my new account with my email on it 

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Elixir Cada
Facebook Expert

hold on..

 

Posted
Customer

I'm already login you can delete it 

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Elixir Cada
Facebook Expert

i will logout your new facebook account

Posted
Customer

Ok

Posted
Customer

Go head 

Posted
Elixir Cada
Facebook Expert

check the new code rfom your email

Posted
Elixir Cada
Facebook Expert

ok. we submitted your id to faecbook for validation of your identity and for you to get back to your old facebook account. just wait for the email confirmation that will be coming from them and the steps for you to get back to your account. 

Anything else that I can assist you? 

Posted
Customer

great thank you 

Posted
Customer

now get me out of this tech work lol

Posted
Elixir Cada
Facebook Expert

disconnecting now to your computer, thanks!

Posted
Customer

Thank you very much 

 

 

Posted
Elixir Cada
Facebook Expert

You are welcome

Posted
Customer

The link i got from facebook is not working or the password

Posted
Elixir Cada
Facebook Expert

what do you mean it is not working? are you getting an error when you click the link? can you forward the whole email to me e**1@gmail.com.

Posted

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