someone havck into my facebook account Quettaque Jones page and is sending people my photos and id personal information
Enter your Facebook question at the top of this page and click Get An Answer.
Tell us how quickly you want your Facebook question answered.
Connect with your Facebook Expert via online chat or telephone call.
someone havck into my facebook account Quettaque Jones page and is sending people my photos and id personal information
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi,
Is this the facebook account that was hacked?
I need my account quettaque jones recovery someone hack into my account
could you verify if the picture below is your facebook account that was hacked?
Yes I can
ok so that is the your own personal facebook account and you cannot access it right now, am i correct?
Yes
They inboxing my friens pretending to be me
ok. are you familiar with this email q************0@o******.com or this telephone number +*********93?
the email listeed on your account starts with letter Q and the phone number ends with 93. Are these yours?
No
My number end with 9668 my email q**3@gmail.com
They deleted my account information
Posting my video and pictures with my I'd
hmmm looks like the hacker changed your information. using their own personal email and number so that you cannot recover it.
can you provide me the last password that you use in your account. let me see if i can recover it on my end
Yes they did
kissme25 was the last password but they have that one,before that it was Jamarian21
let me test the passwords. hold on
did you receive any text message on your phone about a certain code?
My business account is on my page they hack too
No my number is ***-***-**** they change my number on my account
could you please check your email and see if you receive a code
Yes I did
please provide me the code
K one sec
528151
Ok.. Facebook is asking m to submit the any valid ids like drivers license etc.. to confirm your identity. Do you have one available?
ok hold on.. let me upload this to facebook
one moment please... having hard time uploading the photo on facebook
i am having hard time uploading the photos on my computer. Can we do a remote session on your computer and let me do it there on your machine.
Yes
ok great.. are you using windows computer or apple?
So go on my my Facebook from my laptop
Window hp
ok.. please click the link below and install the remote support software. Once installed, you will be given a username and password. Provide it to me so that I can connect to your machine.
https://download.teamviewer.com/download/TeamViewer_Setup_x64.exe
One sec
ok. ill wait here
It loading now
it done loading
did you install the software?
it is called teamviewer.
once installed just click the teamviewer icon and provide me the id and password that was given to you by teamviewer
Hold on I have to verify it the app I think
if the computer requires that then go i ahead and allow it to be installed to the machine
i acnt open the file
what is the app for the software
are you getting an error message? the software is for the remote session for me to connect to your computer. since i cant upload the photo on my machine to verify your faecbook identity.. we will gonna do it on your own computer
i got now
had to switcg out of S mode
ok.. provide me the id and password and leave the teamviewer open so that I can connect to the machine.
one sec
id 438 365 734
password?
password 72UFQFNE
password is invalid. password is case sensitive. please put it here as is what is shown in teamviewer.
everything lower case
ok. hold on
i am installing a separate web browser on your computer. seems like you have another faecbook account that is already logged in.
Yes I made an new account
i see. we will leave the new account on Microsoft edge browser and we will fix the old facebook account on Google chrome browser.
Ok sounds good
did you use the same email when you created the new facebook account?
Yes
hmmmm... problem is that email is already connected to a new facebook account and facebook only allows one email per one facebook account.
Ok I can delete my new account with my email on it
hold on..
I'm already login you can delete it
i will logout your new facebook account
Ok
Go head
check the new code rfom your email
ok. we submitted your id to faecbook for validation of your identity and for you to get back to your old facebook account. just wait for the email confirmation that will be coming from them and the steps for you to get back to your account.
Anything else that I can assist you?
great thank you
now get me out of this tech work lol
disconnecting now to your computer, thanks!
Thank you very much
You are welcome
The link i got from facebook is not working or the password
what do you mean it is not working? are you getting an error when you click the link? can you forward the whole email to me e**1@gmail.com.
Byron Narciso
Facebook Expert
As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.
What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:
Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.
All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.
There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.
Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.