My Facebook account business page was hacked! I can't log in and someone has taken control of it. Need to reaccess

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Customer

My Facebook account business page was hacked! I can't log in and someone has taken control of it. Need to reaccess

Last updated
Scott Steinbrink
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Scott Steinbrink and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Scott Steinbrink
Facebook Expert
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Customer

Yes, I have been locked out and it said I couldnt get a code for 24 hours but the 24 hours is up and I cant log in as it appears the hackers changed my password!

 

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Scott Steinbrink
Facebook Expert

Did you try the "I can't access the email" button - it should then ask you for a photo ID instead of code? 

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Customer

 Yes, I have sent them the photo ID twice and no response!

 

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Customer

During my hacking an inappropriate image appeared on my page and Facebook shut my access down and now the hackers are using my page and I can't get to Facebook to rectify the situation!

 

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Scott Steinbrink
Facebook Expert

Let me see what I can see from here - whats your facebook page name? 

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Customer

Fishing the Midwest TV

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Scott Steinbrink
Facebook Expert

This is what I am seeing. 

This

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Customer

Thats it!!

 

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Scott Steinbrink
Facebook Expert

I dont see any signs of hacking from this end, but I did flag it as spam to see if Facebook notices it

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Scott Steinbrink
Facebook Expert

All we can do is to wait. 

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Customer

I know I have had several acquaintances see it too and report the same.  I also had one of the other administrators who has access to it try to access it to and he can't get it in!  

What do we wait for??

 

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Jenny Muralidharan
Customer Support

Hi Mike, thank you for your patience. Scott will respond to you as soon as he's back online this morning. 

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Scott Steinbrink
Facebook Expert

Good morning, I hath risen! =)  Since you had several people report the same, and your other admin is unable to get in the page - here's an approach.

Since you are unable to access your own account, you mentioned one of your other admins can get in their account but unable to admin the fishing page or access it.  Perhaps the admin can click the "..." in the page and choose find support/report page - report it as spam, hacked or fake since you mentioned the hackers have control of the page.  Im trying to think of a way for you or your admins flag that page so Facebook takes a notice and start to take action.

So you're telling me youre still able to retrieve code and all that - that means the hacker didn't change your email address / phone number? 

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