I can no longer log in to FaceBook. In fact, I was able to start new accounts with both my email and phone number. This has happened on two pages!

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Customer

I can no longer log in to FaceBook. In fact, I was able to start new accounts with both my email and phone number. This has happened on two pages!

Last updated
Ramy De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Facebook Expert

Hi Jeff! Thank you for choosing ExpertHelp. May I know when was the last time you access your facebook account? And do you still have access to the email and number you used when you create your facebook account?  When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Ramy De Jesus
Facebook Expert

Please advise me when will be the best time to continue resolving your issue. I will try my best to help you to recover your old facebook account. I will leave this page open and will wait for your response.

Posted
Customer

Hello, sir.  Thanks for responding. My best guest at my last login was in early- or mid-2021. I remember getting a notification about suspicious activity, but it went to my SPAM box and by the time I saw it, I got only a "nofication expired" message. Yes, I do have access to the email and phone I used. However, in my desperate efforts to figure out what was going on, I used them to create new, temporary accounts. I suspect the hackers have changed the email and phone anyway, which is the problem. Every time I go the FB "bot assistance" route, they have me enter an email or phone number—which is useless. The only accounts that appear are the fake temporaries I created.

Compromised dojo account: https://www.facebook.com/SouthMiamiMartialArts

Compromised Author account: https://www.facebook.com/JeffWadeAuthor

This may or may not be my old "main account," the one through which the business "pages" were created: https://www.facebook.com/South-Miami-Taekwondo- ***-***-**** 68549

 

I'm available all day until about 3pm.  I'll be up and around the office, but I'll check back every few minutes. Thank you, sir.

Posted
Ramy De Jesus
Facebook Expert

Thank you for your response. What was the email address and phone number that you used on your original facebook account?

Posted
Customer

M**f@SouthMiamiTKD.com. That was the South Miami Martial Arts one.

The author page was either J**f@JeffWade.com or T**e@hotmail.com.  The former is now associated with one of my temp accounts. The latter triggers the error "No account associated with that email."

I also have C**J@hotmail.com. It is not associated with an account. Nor is M**f@MiamiTKD.com or J**e@AtlanticBB.net, or a**n@SouthMiamiTKD.com, all seldom used accounts.

My only cell number is ***-***-****

Also of possible significance is that one of my admins CAN still access the South Miami Martial Arts page.  She's the one that only hours ago posted, "It's a hot Miami day! Stay hydrated." I was thinking maybe we could have her do something in there.

Thank you, sir.

Posted
Customer

Almost forgot. I also have M**D@gmail.com. I use it only for phone Google connectivity. It also triggers the "No account associated..." error message.

Posted
Ramy De Jesus
Facebook Expert

Thank you Jeff. Can we do a remote support for me to better assist you with your issue?

Posted
Customer

Absolutely!

Posted
Ramy De Jesus
Facebook Expert

Great! First may I know if you are using Mac or windows?

Posted
Customer

Windows 10

Posted
Ramy De Jesus
Facebook Expert

Okay. Please download AnyDesk on your computer by clicking the link below.

AnyDesk Download

Once downloaded keep it open and provide me the Address number so I can connect to your computer. I will be standing by.

Posted
Customer

742 745 871

Posted
Ramy De Jesus
Facebook Expert

I will connect to your computer now.

Posted
Ramy De Jesus
Facebook Expert

I got disconnected can you accept it on your end again Jeff.

Posted
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