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Get back into disabled account
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
May I ask about what have you done so far to try to get back into your account?
Hi! I'll copy and paste what I sent to Facebook support via email but am not sure if they ever reply to that email
May I have your email address as well please?
Thank you I will stand by
My email I use for contact is m**s@gmail.com
my email connected to my Facebook account is m**s@yahoo.com
Did you fill out the form for disabled Facebook accounts?
It won't let me fill out the form or do anything. Here is what I emailed them
Hello,
I am extremely frustrated and upset and looking for immediate assistance.
On Oct 10, I realized I could no longer get into my Instagram or Facebook. IG said my account was disabled, and FB said suspended. At one point I was able to see my IG was disabled and had removed content - an IG story - that my ex, who hacked me in September - had posted without my permission. I was horrified as it was a pics of me, containing nudity. But, he only posted it to “close friends” - which I don’t have anyone set up under. And, he immediately deleted when I demanded he do so.
IG is now saying that I can’t log in because my account is connected to my FB account, and FB is saying I’ve gone against community standards for sexually exploiting a child - WHAT?! First of all, the above mentioned IG story was never even on FB. Second, the photo was of me - age 30. Third, it was done without my permission!!!
I was given an option to “disagree with Facebook’s decision” within 30 days or my account will be permanently deleted. However, when I click to continue to disagree, it just spins and spins and does not do anything!!
I have personal photos, videos, messages of and from people no longer with me. I have work connections. I have so much on there I cannot lose. Can someone please help me with this?
I will not go against any Community Standards. This is so crazy to me that because of a post that an ex who hacked my account posted on IG and then INSTANTLY deleted - I am now suffering MORE consequences from both my FB and IG accounts not being accessible, and losing absolutely everything.
It is also not working to get any of the codes from FB sent to my phone.
I am at a loss and freaking out over this. I am literally unable to do some of my work without my accounts.
Screenshots attached. I also attached my ID for proof of identity. Please let me know what else can be done. Thank you.
FB Account Name: Mikaela Holmes
Email attached to account: m**s@yahoo.com
Phone attached to account: ***-***-****
Best ways to reach me:
Phone - ***-***-****
Email - M**s@gmail.com
May I have the code sent to you as a text message ?
When I click the form or any fb link I get this screen and when I click continue it just spins and spins 
I don't have any codes currently
Please try to check your emil address to see if you have any codes from facebook?
The yahoo email address.
I also got this screen at one point, and also have it in an email, but again it wouldn't allow me to press disagree with decision 
Ok checking email now
Just got this code to my yahoo: 55233251
Thank you one moment please.
Sure thank you
Yeah. Every time I have been able to do it though - I never receive the code
Look slike the number has been used to many times today to keep trying to get a code from facebook.
When this happends, usually you have to wait 24 hours then try again to get the code again
I did. And it said sent but I never received it.
I have been trying since Oct 10.
Let me keep working on this may I have a few hours to try to restore?
Of course. Thank you so much.
Very welcome. We can chat here later I will post an update in about two hours to see how far I have got.
Ok thanks! I will check back then. I really appreciate it. I have been devastated over losing everything on both FB and IG.
Hi just checking in
I have tried to get your account back . Seems that Facebook has a glitch with the phone number. I will need more time to try to fix the issue. Please allow me 48 hours.
Okay! Thanks so much
Hello! I just wanted to check in and see if there are any updates. Thanks so much
I am still trying to get your account back seems taking longer than usual. Please let me get one of my fellow experts and see what the root cause of this is
Ok thank you
I'm not sure if it's related at all to the current issue .. but I had another FB account recently disabled as well. I believe it's because it is under my same phone number but different name. It is under Sticks Stones, because my dad has a restaurant Sticks & Stones, and we wanted to make a profile that a couple of us could use to access the business page. It asked me for an ID to prove identity but I think it was declined because obviously my name isn't actual Sticks Stones. It stinks to lose that one, too, but I care more about getting my actual Mikaela Holmes page back. Just wanted to relay that info in case it helps at all.
Also - just noticed at like 5:45 this morning I got a recovery code sent to my yahoo for my personal account if you need it: 99014932
Thank you for this we are still working on your account as we speak
May I have the code sent to your phone from facebook?
You sould have recieved a code from facebook in a text message as well.
I did not receive a text message. I'm not sure why I'm not getting them on my phone.
I apologize I haven’t be able to offer you the most helpful support on this issue. I have requested another Expert to step in and continue assisting you on your facebook question. I appreciate your patience while your new Expert prepares to assist you. When your newly assigned Expert is ready, you will be notified via email and you can continue support for your issue. You may also leave this chat page open and check for your new Experts messages
Okay thank you. Will they be able to see all of our communication so far or will it be like starting over?
They will see the chat and continue to troubleshoot s well
Ok thanks!
Just checking to see if the new expert is here yet - I am really anxious / desperate to get my accounts back. Thank you.
Sorry to have kept you waiting. It seems there is no other expert willing to take over this issue. I will keep trying to unlock the account as soon as possible.
Oh man okay. Thanks for your help. Please let me know if there is anything I can do or that you need from me.
This just came up so hopefully that's your number! Haha.
Yes I was trying just to add another number to see if the phone issue was the problem. It appears that Facebook has a glitch and this is not working. I will keep working on this.
Thank you I appreciate it
Just letting you know - The FB app is giving me notifications (over 90 of them) but I'm still getting the "add your number" through the app that we've been getting. I haven't been doing it any more since I know you're working on it.
But when I open facebook through safari, I'm getting the stupid "sexual exploitation" thing again, with the "continue" button that doesn't work. Pic attached.
So sorry to bother you with all my messages - I am really upset and desperate to get back to my account in the next few days. I have things on there I need for a new job.
Is there any way I can pay extra or anything to make this a more urgent case or any way possible to reach someone directly at Facebook? I know I have 20 days left before my account is closed permanently, but I also really need things on it ASAP for my literal career. Thank you.
I just got this text to my phone, for the Sticks Stones account I told you about, that was also disabled. Do you think part of the issue is my # being connected to both accounts? I won't cry over losing that one. Just my personal Mikaela Holmes one. 
I'm not sure at the moment but I will try to find out about both accounts trying to get them restored so far I've been unsuccessful
Ok thanks. Just figured I'd send you anything I get to my phone or email
Just wanted to check in on any progress? It's interesting how I'm getting FB notifications (over 100 of them lol) but it still asks the "add a number" thing. Should I be attempting to do that still or no? I haven't really since you've been working on it. Just getting nervous since it says less than 20 days that my accounts will be permanently disabled (and assuming the same for Instagram)
I still haven't been able to get your account back
I have been working on this non-stop for almost a week and I'm afraid that Facebook's made their final decision about your account
There is an option to download all your information but you may have to start a new Facebook account
I'm very sorry about this but usually when accounts get disabled they remain disabled not less Facebook re-enables it I believe that's the only other alternative that we can do I can help you download all your information pictures everything will be downloaded on your computer and then you can re-add them to your new Facebook account
I'm just confused because I originally got the email that says I can disagree with their decision to disable, but don't understand why I'm not able to go through that process? Like the "continue button" just doesn't work?
Or why I'm not able to get the log in codes to my phone. It seems if that was fixed I would be able to do the appeal process
Facebook has a glitch in thier system and I sent Facebook screenshots of the glitch as well.
They just havent fixed the issue as of yet.
I was just able to switch it to send the codes to my yahoo email instead. But when I click "support inbox" to try to see the appeal thing it doesn't show me anything but this 
So it's just a general Facebook problem? Do you think there is a chance of it being resolved before the 18 days are up? I really just don't want to have to make both new FB and IG accounts. I don't get why there isn't a way to contact them directly / via phone.
I hope that Facebook will resolve this before 18 days. We just have to wait and see as they get many requests a day for hacked accounts and such.
Ok thanks. Sorry to keep bugging you. I just really hoped to get it back by this time
I will keep trying to get you back in your account as soon as possible.
Hi Charles - I wanted to let you know that I contacted a Meta customer solutions specialist through LinkedIn and he was able to get my personal FB and IG back!
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