my keyboard is not showing up any more, i press on the spot where i want to type and the keyboard does not pop up, has been about a week now.

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Hi. Please help me understand the problem. May i know if you installed software/program before the issue happened?

I'll be waiting for your response.

Thank you for the information. For our first step of the troubleshooting, try to soft reset/refresh your kindle first. Press and hold down the power button for straight 20secs to turn off the unit. Wait for 10 secs then hold the power button again to turn it on. Check the issue again after the soft reset.

Let me know the result. If in case the issue is resolved after the reset, I request to show your appreciation for my efforts by clicking the Green Accept Answer button right below my first response at the top of this page.

Hi Customer,

Any update on the solution that I provided to you?

Looks like the problem is already the software of the kindle. We need to perform a full factory restore on your kindle to fix this problem. This process will put your kindle to the factory default state. It's like you open your kindle out from the box. You need register again your kindle by using your amazon account for you to retrieve all your books.

Please let me know if you are ready with this procedure and let me the exact model of your kindle.

Ok. Please follow the procedure to reset your kindle fire to factory default settings.

On the top of the screen, swipe down to find the menu bar, then click on "More":

A new menu will appear, you go to the "Device" section

At the end of the Device menu, you will see the option "Reset to Factory Defaults"

Just click on it and a dialog box will appear, asking you if you want to do the factory data reset. Just click on "Erase Everything" and wait for the reset process to run. It will take some minutes, depending on how much data need to be erased.

After the erasing process is done, your Kindle Fire HD is just like a brand new one now. If you want to register again, just go through the initial set up process again.

Test the keyboard again after the factory reset. If I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button right below my first response at the top of this page.

Ok. Please follow the procedure to reset your kindle fire to factory default settings.

On the top of the screen, swipe down to find the menu bar, then click on "More":

A new menu will appear, you go to the "Device" section

At the end of the Device menu, you will see the option "Reset to Factory Defaults"

Just click on it and a dialog box will appear, asking you if you want to do the factory data reset. Just click on "Erase Everything" and wait for the reset process to run. It will take some minutes, depending on how much data need to be erased.

After the erasing process is done, your Kindle Fire HD is just like a brand new one now. If you want to register again, just go through the initial set up process again.

Test the keyboard again after the factory reset. If I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button right below my first response at the top of this page.

Any update on the factory reset?

Hi. I am making a ff-up about this case. Is the issue already resolved?

Hi. I am making a ff-up about this case. Is the issue already resolved?

Hi. Just want to make a ff-up about this open case that you posted. Were you able to read my messages?

Hi. Just want to make a ff-up about this open case that you posted. Were you able to read my messages?

You are welcome.

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