I never had any problems prior to this weekend. Netflix account was halted due to need for update of credit card information. Since that point,...

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Customer

I never had any problems prior to this weekend. Netflix account was halted due to need for update of credit card information. Since that point, both ipad and iphone gets the error message. I have reset ipad and installed the app a number of times. I have no other issues with the ipad.

Posted
Joe Araneta
Apple Certified Tech

Hello,

Thank you for contacting us through the site. It's my pleasure to assist you.

Can you check if you have a good internet connection? Open Safari and go to www.speedtest.net and check your internet speed. Can I ask how you are connected to the internet, via wi-fi or 3G?

I'll wait for your response!

Respectfully,

Joseph

Posted
Joe Araneta
Apple Certified Tech

Hello there,

I would just like to check back with you and find out if you still need help in resolving the error message your get from Netflix. If you do, please let me know if you have a good internet connection? Open Safari and go to www.speedtest.net and check your internet speed. Can I ask how you are connected to the internet, via wi-fi or 3G?

I hope to hear form you again soon!

Kind regards

Posted

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