First of all, I have 2 accounts without passwords. need help with that. SECONDLY, when I open up my emails, am unable to scroll down on some of...

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Customer

First of all, I have 2 accounts without passwords. need help with that. SECONDLY, when I open up my emails, am unable to scroll down on some of the emails, and am unable to open neither attachments nor youtube attachments.

Last updated
Rofel Lantican
Gmail Expert

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Posted
Rofel Lantican
Gmail Expert

Chat Established:

  • Offered remote
  • Customer agreed
  • Computer is freezing
  • Provided the steps on how to optimize the computer
  • Customer need to go to work
  • Advised customer to let us know when she is available
Posted
Erica
Customer Support

Per Ticket #23651

Elyse Vieira Yesterday 08:05 pm
i do need additional assistance, the matter HAS NOT been solved as i have been at work. I need assistance in getting a password for my 2 gmail accounts to i can access from other computers. I haven't checked to see if can get onto youtube again. I will tr;y and get right back with you.

Elyse Vieira Yesterday 08:13 pm
i just checked youtube and it is working again. i went 2 days where unable to access, but it is working now. PLEASE assist me with passwords as was on original request.

Posted
Rofel Lantican
Gmail Expert

Hi Elyse,

Thanks for your response and sorry for the delay. I believe I can help you with this issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to fix your issue. You can delete this login after we are through."

If you do not wish to opt for remote access, do not worry, let me know so; I can provide you with a step-by-step guide on how to resolve the issue once we identify the exact problem causing this.

Will you allow me to remotely access your computer to help you fix your issue?

Posted
Erica
Customer Support

Per Ticket #23651

"have been working a lot so unable to get back with you. Are you available on weekends? this week that would be the first time I have available. Again, I have to resolve the issue of passwords THANK YOU"

Posted
Rofel Lantican
Gmail Expert

Thanks for your response. Yes I am available. Please let me know what time you will be available this weekend so I can make sure that I am available when you are ready to continue our session.

Posted
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