I have two facebook accounts. I want to change my primary contact (work email address) and put my home email address in its place. How do I do...

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Customer

I have two facebook accounts. I want to change my primary contact (work email address) and put my home email address in its place. How do I do this? Almost all of my Facebook "friends" are connected to my work place account.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

You can start the chat conversation by accessing the chat box below or by clicking the blue reply button on this page to send a message to me.

Last updated
Elixir Cada
Facebook Expert

PHONE / REMOTE NOTES:
-cx want to change the login email address of her FB account instead of work email
-perform remote support
-deactivated facebook account using the home email
-advised cx to wait for 24-48 hours for FB system to refresh so that she can use the email to change her FB login
cx understood
answer accepted
case closed

Posted
Jenny Muralidharan
Customer Support

"I have 2 facebook accounts. You took $ from my Visa and the problem is NOT solved. Fix it." Ticket #27593

Posted
Elixir Cada
Facebook Expert

Hi Genevieve,

Please provide me your contact number so that I can call you back and have this problem sorted out.

Posted
Elixir Cada
Facebook Expert

PHONE NOTES:
-tried calling cx number but got voice mail
-left voice mail advising cx to call us back once she's ready.

Posted
Jenny Muralidharan
Customer Support

"The issue with the two Facebook accounts are NOT solved, still. I am home now. I don't know if you are there now. This issue must be resolved. Thank you." Ticket #27842

Posted
Elixir Cada
Facebook Expert

Phone notes:
-called customer but all I am getting is voice mail
-left voice mail to the customer telling her to get back to us when she's ready

Posted
Elixir Cada
Facebook Expert

Phone notes:
-tried calling the customer again and still getting voice mail.

Posted
Jenny Muralidharan
Customer Support

"I missed a call from Elix (message left yesterday Sunday Oct 16). Tried to call back (1866 number) but only got recording (press 1, press 2). I will away from home again (conference) till very late Wednesday night then at the office... The best time for me in from of my home computer is on the weekends. Hopefully we'll get this problem fixed... ." Ticket #27593

Posted
Elixir Cada
Facebook Expert

Hi Genevieve,

I'm going to schedule you for a callback this coming Saturday 10-11am EST.

Posted
Elixir Cada
Facebook Expert

PHONE NOTES:
-remote accessed cx computer and deleted the FB account that she don't want to use to free up the email that she needs to use to replace her other FB account.
-FB said that we need to wait 14 days for the complete deletion of the account
-scheduled callback by Nov 15 Saturday 1PM EST

Posted
Elixir Cada
Facebook Expert

Hi Genevieve,

I am so sorry if I wasn't able to get back to you last Nov 15.

I believe the FB account that we deleted is not on the FB server anymore. Therefore, you can use now that email address and edit the old FB account.

Let me know if you need further assistance.

Posted
Erica
Customer Support

Ticket #27593

"The problem still exists. I still have 2 Face book accounts.

Spoke with Elixir on Nov 1. Had to wait 2 weeks. Was away last weekend.

I'm at my home computer on weekends only.

Still need help to set up only one Facebook account.

Geneviève"

Posted
Elixir Cada
Facebook Expert

PHONE NOTES:
-called customer got no answer
-left a voice message

Posted
Erica
Customer Support

Ticket #27593

Hi the problem still exists. I still have 2 face book accounts and transfer the information from one to the other.

If Elixir can contact me today... I am home all afternoon. Same number that is on file.

Thank you.

Geneviève

Posted
Elixir Cada
Facebook Expert

Hi Genevieve,

I called your number today and got to answer from you. Please let us know when you are ready for the troubleshooting.

Posted
Erica
Customer Support

Per Ticket #27593 12/4/14

"I've just gotten home from another conference. I'm exhausted. Can Elixir contact me on Saturday MORNING ? It would be very much appreciated. Thank you Geneviève"

Posted
Elixir Cada
Facebook Expert

Hi Genevieve,

I will schedule a callback this Saturday morning. Please expect for my call.

Posted
Customer

The problem is now resolved. Thank you Elixir.

Gen

Posted
Elixir Cada
Facebook Expert

PHONE NOTES:
-called customer to continue in solving the issue
-replaced the login email address to the one that she wants.
-problem solved
-accept button is not showing anymore
advised cx that I will coordinate this to my manager
cx agreed.

Posted

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