How can I coordinate my Facebook account to my new phone. When I changed phone, the account on the phone changed and invited me as a friend. It...

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Customer

How can I coordinate my Facebook account to my new phone. When I changed phone, the account on the phone changed and invited me as a friend. It will not accept correcting information.

Last updated
Christian Morre
Facebook Expert

Hello and welcome to ExpertHelp LLC. My name is Chris and I will be helping you with your question.
I will do my best to offer you the most accurate and helpful solution for your problem.

I might need some additional information from you to provide you the best solution.
So, please read my replies and respond to them as soon as you can so we can have this solved in no time.
Please wait a few minutes for my next message.

Last updated
Christian Morre
Facebook Expert

Tech notes:

  • Chatted with the customer
  • Helped him with his concern
  • resetting his password
  • His 2 phones needs to be synced.
  • Advised customer to bring the phones to the dealer and have them sync the phones
  • Customer agrees.
  • Customer disconnected from chat portal.
  • Chat session ended.
Posted
Jenny Muralidharan
Customer Support

"

I have deleted the second account. I have no access to the original but it is not being used. Is it possible to also delete this one as well? How can I get access to it?

I am still experiencing problems with the Facebook account. I cannot access my original account. I am able to access the second account which I now have deactivated but I am still unable to retrieve the original account. I could not retrieve a password. Is there a way to delete both accounts. The original was only for about three weeks and very little would be lost." Ticket #27768

Posted
Christian Morre
Facebook Expert

Hi Thomas,

If you are online please login to the chat portal and I will be online for you.

Thank you

Posted
Erica
Customer Support

Ticket #27768
I still cannot access my original Facebook account. I can access the second account but I deactivated that account. I am still unable to retrieve the original account or a password to do so. I would also delete that account since it began only a short time ago and very little would be lost.

Posted

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