I have a Sony Xperia J phone that I got for my husband to use and a password was put into it for Google so he can ask google questions to get into the internet. Somehow he lost that connection. To try to get into it again he has to give password which he lost the piece of paper with that info on it. Trying to get in other ways and the questions asked are impossible to answer like when did he sign up for Google, when was the last time he used it etc. Because he didn't tell me about the problem until much later, I have no idea when he last used it. I know the contract started July 21, 2013 and we changed our plan August 28, 2014. He is obviously computer illiterate, I take his messages off periodically and try to clean it up, but I can't resolve this. Is there anyway you can help us with this.
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