My Samsung refrig . has gone in to lock down mode, I need help. Marge Morrison

Greetings Marge and welcome to ExpertHelp LLC. My name is Len and I will be assisting you with your question. I will use my expertise on your specific problem to offer you the most accurate and helpful solution to your problem.

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Marge here is a link to some areas that may be of interest to you along with frequently asked questions that may help you with your unit from Samsungs website.

Click Here

Here is a link to the manual for your refrigerator. This is where I observed this information from.

Click Here to download the manual for your refrigerator

Expert Notes:

Assisted the customer with trying to reset the unit by unplugging it for 5 minutes and numerous button combinations with no success of getting out of "Lock Down" mode is the term is referred to as.
Provided a manual for the customer so she could try some of the troubleshooting steps included for assistance.
After all troubleshooting efforts, I was able to inform customer that she would need to contact Samsung Appliance Customer Service and try to get more assistance from the manufacturer.