I have somehow managed to wipe my message app off my phone, how can I retrieve that? Here's what I have tried so far: Gone into settings and apps...

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Customer

I have somehow managed to wipe my message app off my phone, how can I retrieve that?

Here's what I have tried so far:
Gone into settings and apps and can't find messages anywhere

Here's my brand/make/model:
Samsung s 4

Last updated 3/29/2015

Ramy De Jesus

Samsung Expert

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Last updated 3/29/2015

Ramy De Jesus

Samsung Expert

Expert notes:

Live chat.
Assist customer.
Advise customer on what to do.
Provide the steps on how to retrieve the app.
Still the same.
Advise customer to factory reset the device.
Advise to backup first the data.
Once it is backup click on the factory data reset.
Wait for the result.
Done and the app is now there.
Issue resolved.
Case closed.
Chat ended.

Posted 3/29/2015

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I have somehow managed to wipe my message app off my phone, how can I retrieve that? Here's what I have tried so far: Gone into settings and apps...

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