I have a IPhone 5S and it is a brand new phone got it yesterday from my head office. It was working just until last night the screen went blank. It...

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Customer

I have a IPhone 5S and it is a brand new phone got it yesterday from my head office. It was working just until last night the screen went blank. It had a charge and I charge over night . It is on but the screen is still blank. Is there a trick to get the screen to light up?

Here's what I have tried so far:
I have push all of the buttons and nothing.

Here's my brand/make/model:
Apple Iphone 5S

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Last updated
Customer

What is wrong with my Iphone

Posted
Customer

I am missing calls because the screen is blank. No this is the only phone I have

Posted
Customer

No I don't I am at a construction site and there is no other phone

Posted
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Live chat with the customer.
  • Assist customer on what to do.
  • Provide the steps.
  • Customer follow the steps.
  • Check if the phone is working now.
  • It is working now.
  • Issue resolved.
  • Case closed.
  • Chat ended.
Posted

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