I have an Apple I Pad and I Phone. Do I need to Go to an Apple Store for help because of the Apple System Update?

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Hi Virginia,

Thank you for waiting!

If you know your apple Id and password, The update should be pretty much straight forward.

Are you having trouble completing the updates?

Hi Virginia,

Are you still there?

If you know your apple Id and password, The update should be pretty much straight forward and no need to go to the Apple store.

Are you having trouble completing the updates?

ok, No need to type it here.

May I call your number and let me assist you with your updates.

I tried calling earlier but there were no answer

Dear Virginia , It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

Inquiry about system updates.

Solution Implemented :

Call customer 

Advised customer that the updates will download and install automatically once their devices are ready and compatible.

They will get a pop up about updatting the device

Answer Accepted

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