we had a power outage. now the fridge is blinking and we can't get it to stop. There is nothing in our manual how to re-set it. Model RF4287HA....

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Customer

we had a power outage. now the fridge is blinking and we can't get it to stop. There is nothing in our manual how to re-set it. Model RF4287HA. Please let us know what to do. p**7@att.net

Here's what I have tried so far:
We tried holding down the buttons for 3 seconds with no results

Here's my brand/make/model:
RF4287HA

Last updated
Byron Narciso
Samsung Expert

Hello and welcome to ExpertHelp LLC! My name is Byron and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem. To get started, I may request additional information from you in order to qualify the issue better. Please read my replies and respond to them as soon as you can so we can arrive at the solution quickly.

Last updated
Byron Narciso
Samsung Expert

Hi Bernard,

Is there an error code displayed on the panel?.

Byron

Last updated
Customer

Error code SE flashing

Posted
Byron Narciso
Samsung Expert
  • expert notes

    • chat with customer

    • help customer reset the panel and gave tips on how to avoid the problem in the future

    • resolved



      • cust satisfied and accepted answer



Posted
Byron Narciso
Samsung Expert
  • expert notes

    • call customer back. another power outage happened and fridge was left plugged into the wall outlet when the power came in

    • getiing error SE again

    • advise to reset the panel

    • error went away but the noise is still there (noise started few days ago)

    • advice to unplug the fridge

    • cust willbe waiting for his husband to do that

    • provide instructions

    • gave samsung support website and phone number

    • if steps will not fix the issue. a service request must be made to samsung

    • cust agreed

Posted

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