not dispensing ice. icon is lit up. ice maker is in the refrig section Here's what I have tried so far: turned off appliance at circuit breaker....

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Answer

Customer

dispensng lever for ice does not activate the auger and the damper in the dispenser does not open

Posted
Customer

not dispensing ice. icon is lit up. ice maker is in the refrig section

Here's what I have tried so far:
turned off appliance at circuit breaker. ice cubes are not clumped up. Ice maker is making ice

Here's my brand/make/model:
Samsung. RF4287HARS FRENCH DOORS

Last updated
Charles Totherow
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is ** and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Charles Totherow
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you. Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

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Posted
Charles Totherow
Samsung Expert

Here is also another link to your fridge to see how to replace the motor.

http://www.samsung.com/us/support/owners/product/RF4287HARS/XAA

Posted
Charles Totherow
Samsung Expert

link text

Posted
Charles Totherow
Samsung Expert

click that link above to check wiring harness to the motor first. If it is connected, then the motor is bad and needs to be replaced.

Posted
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