MY BLU RAY BD-J5700/ZA WORKS WITH VIDEO, BUT NO AUDIO. USING HDMI CABLE AND WIRELESS INTERNET . EVERYTHING WORKS. NO SOUND Here's what I have...

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Expert notes:

• Live chat with the customer.
• Assist customer on the issue.
• Advise customer on what to do.
• Provide the steps on how to fix the issue.
• Customer try the steps.
• Advise customer also to check the different application like youtube if the sound will work.
• Advise customer also if he have a dvd disk to try.
• Customer don't have a disk.
• Customer will try to check if youtube will produce a sound.
• Customer will advise us.
• Advise customer we will wait for his response.

Expert notes:

• Chat with the customer.
• Found out the problem is the device.
• Customer will return the device.
• Customer appreciate our assistance.
• Case closed.
• Chat ended.
• Customer provide a tip.