Hello, My iphone 5s is disabled and locked. I plugged the usb from my phone into my computer. I am trying to restart my iphone 5s in dfu...

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Customer

Hello,
My iphone 5s is disabled and locked. I plugged the usb from my phone into my computer. I am trying to restart my iphone 5s in dfu mode...how do I restart my iphone 5s in dfu mode and then restore the iphone using icloud??

Here's what I have tried so far:

Here's my brand/make/model:
iphone 5s verizon

Last updated
Rofel Lantican
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Rofel Lantican
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Provided the steps on how to put the Phone to DFU mode
  • iTunes is now downloading the software for the iPhone
  • Schedule a callback to check if it is successful
Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Called the customer
  • No Answer
  • Left Voicemail
Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Called the customer 300 EST
  • Customer hung up
  • Called the customer again
  • No Answer
  • Left Voicemail
Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Called the customer 3:34PM EST
  • No Answer
Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Called the customer 5:20PM EST
  • Customer confirmed that the issue is fixed
  • Customer hung up
Posted
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