Enter your Samsung question at the top of this page and click Get An Answer.
Tell us how quickly you want your Samsung question answered.
Connect with your Samsung Expert via online chat or telephone call.
I have a Samsung refrigerator(RF263) with the freezer on the bottom. Water is accumulating in and under the cool select pantry. What's causing the problem?
Here's what I have tried so far:
I turned the water supply off for approximately four hours. A small amount of water still accumulated
Here's my brand/make/model:
Samsung RF263T** French Door
Hello and welcome to ExpertHelp.com! My name is Relly and I will do my best to help you.
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with SAMSUNG nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.
I also took the water filter out and re-inserted it. Should I have replaced it? This filter has been in use for almost one year.
Thank you for that clarification Wayne regarding the filter. If that's the case please replace it. When it's old it clogs, when it's clogged there's no proper circulation in the system.
I don't think that's the problem because everything in the freezer is frozen and the refrigerator is cold. Do you have another solution to this problem? The icemaker is working also.
I'm sorry, I just saw your last reply. So you think the clogged filter is the problem?
Yes indeed Wayne, this will surely solve the issue. If the drain is clogged it won't allow the condensation to drain. This is the fix for all Samsung French door refrigerators.
I have not seen a response to my question; is the clogged filter causing the problem?
I did send you the procedure. Now I'm gonna give you a youtube link for reference as well.
Please click on the link below. It may not be the same model but the principle is the same.
I will suggest that you replace the filter as well because it will lengthen the refrigerators service life. But don't forget to unclogged the drain as well.
Relly,I want to thank you for all your help. I went to the website you gave me and it gave me step by step directions. Keep up the good work.
No Problem with that Wayne. Always been glad to be of help for people needing one. Thank you for using experthelp.com.
Expert Notes
Testimonials
Byron Narciso
Samsung Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!