My grandson has pressed some of the keys on my printer (Dell MFP E525w) and the display window is white. Otherwise the printer is working but it is...

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Customer

My grandson has pressed some of the keys on my printer (Dell MFP E525w) and the display window is white. Otherwise the printer is working but it is hard to get any info that would be displayed in the window. I've tried unplugging and turning it off and on but it does not fix the problem. Any suggestions?

Last updated
Ferdinand Aquino
Dell Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Dell Expert

Hi Steve,

Thank you for waiting!

When you turn off your printer and turn it back on, Do you even see the Dell Logo shows up?

 

Posted
Customer

Hi Ferdinand, no I don't see anything at all

 

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Ferdinand Aquino
Dell Expert

How about back light,

Does the printer screen light up somehow?

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Customer

do you mean the control screen

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Ferdinand Aquino
Dell Expert

Yes on the printer control screen display window.

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Customer

yes , It lights up but it is all white

Posted
Ferdinand Aquino
Dell Expert

On your computer, Do you have the Dell printer control software where it shows you the ink status and all other Dell printer options?

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Customer

I think so but it may take me awhile to find it

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Ferdinand Aquino
Dell Expert

I see,

There is no option or control combination on the printer that will turn the LCD white or blank. Also What ever option or settings you do on the printer, the DELL logo on start up of the printer should always be there because that is a Firmware indication that it is working.

This only means that the LCD is not working on the printer control panel. Possible Loose connection of the LCD cable to the Printer's board or Worst Bad LCD.

This I would suggest that if your not tech skilled in opening the printer up, you may need to bring it to a local repair tech and Have the LCD check.

Meanwhile you can use the computer's Software control for the printer since it is still printing and I really beliieve it is just the LCD.

Please let me know if you got this info.

 

 

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Customer

thanks I've got it

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Ferdinand Aquino
Dell Expert

Dear Steve, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.
Issue identified : White Screen in printer control screen
Solution Implemented : 

Verified a problem with the LCD

Explained HArdware failure on the LCD part and will need local service

Answer Accepted


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