I have an XPS 13. When Windows 10 updated I lost all networks. I did a system restore and got internet back but Google, Chrome etc have...

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Customer

I have an XPS 13. When Windows 10 updated I lost all networks. I did a system restore and got internet back but Google, Chrome etc have disappeared and I cannot open anything. Help please

Last updated
Rofel Lantican
Dell Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Dell Expert

 Hi Sherry,

Thanks for waiting. Im here to help. May I know if you are chatting with me with the computer that you are having issues with?

Posted
Customer

Yes - I have two accounts on the computer - my main one, which I cannot access any browser on, and an Admin one which I seem to be able to get Edge on, which is what I am using

Posted
Customer

are you still there?

 

Posted
Rofel Lantican
Dell Expert

Yes. Do you mind if we do a screen sharing (remote support) so I can check the cause of the issue and help you fix it?

Posted
Customer

That's fine, please tell me what to do.  At one point yesterday when I was trying to sort this out I got a message that said 'external drives must be re-formatted'!  I keep all my files on an portable external hard drive - definitely don't want to re-format it!  I think the problem also has something to do with 'Killer Control Centre;

Posted
Rofel Lantican
Dell Expert

Please click on this link > https://fastsupport.gotoassist.com/383753799  to download the Remote App. Once done please Run/Open the app and when a pop up appear please click on Yes or Join

Posted
Customer

This happened a while ago, and I changed my network settings to not allow updates, but I have changed it back to allow for now in case that was also causing the problem.

Posted
Rofel Lantican
Dell Expert

 Dear Sherry, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.


Issue identified : Unable to access internet on Chrome


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to remove the browser using a 3rd party application / Successfully removed Chrome and reinstall it / Tested the browser / Customer can now access the internet on Chrome / No other issues raised / Customer is happy with the assistance / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted
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