i can not get my printer connected to my computer. it was connected before but not now. i am a senior and need help.

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi Suzanne,

Im dialing your number now.

Dear Suzanne , It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified : Computer cannot connect to printer
Solution Implemented : 

• Call customer / Remote Access
• Switched the printer to the same network as the computer
• Installed the printer driver 
• test print OKIssue resolved

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Hi Suzanne,

Thank you for your update.

Will call you Later this afternoon

Expert Notes:

Call custoemr said everuthing is working again.

Advised customer to normally power it off once it is not being used.

No other issue

Expert Notes:

Call customer back - Assisted in Powercycling the printer.

Scanner now is working fine.