Can't get my iPhone to connect to play Nemo's Reef.

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

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Hi Joyce,

I am trying to call you but the voice mail of your phone is activated. I left a message if in case you are ready to proceed.

You may try to reset your iPhone first and see if that will fix the problem:

1. Press and hold down the sleep/wake button at the top of you iPhone or iPad.
2. At the same time, press and hold down the Home button on the front of your iPhone or iPad.
3. Keep holding both buttons until the screen turns off and then turns back on again and displays the Apple logo.
4. Test the issue after the reset

Let me know if this helps.

Ok. Try to reset the Network settings of the phone.

Tap Settings > General > Reset > Reset Network Settings
Test the issue again.

Let me know the result.

Have you tried my second suggestion. Please provide me your alternate phone number so that I can talk to you directly.

PHONE SUPPORT:
-cx cant open the nemo reefs game
-provided cx 2 reset procedures and still same problem
-other games are working fine
-advised cx to delete app and redownload it
-we got an error when we are trying to download the app
-advised cx that the error is the download server of apple and thats the reason why she cant play the game
-advised cx to redownload the app within the next 24 hours
-cx cant find the Accept answer button