How do I unlock it?

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

HI,

Thanks for waiting. Please turn off the printer, then unplug it from the wall outlet for 2-3 minutes to drain the power. Plug it back in then turn it back on. Check if the issue is fixed.

Please let me know what happen. I'll be waiting for your response.

Thanks for your response. May I know if there are changes made on your printer before you experience the issue?

Thanks for waiting. Here are the steps on how you can fix your the Scanner Locked error.

1. Check if the CIS (Contact Image Sensor) unit is moving when power on.
2. Check if the at cable is connected to the CIS unit properly. Re-connect or replace the cable.
3. If the CIS is defective, replace it.
4. Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.)
5. If the problem persists, replace the main board.

CIS (Contact Image Sensor):

May I know if you have experience on opening and replacing parts of a printer?

Phone Support:

• Called the customer
• Provided the steps on how to fix the error
• Explained the cause of the issue
• Advised customer to bring the printer to a nearest service center
• Provided Samsung Support number
• Answer Accepted