My word search game has stopped working and wont come back on.

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Hi,

Please check this video on how to delete application on your samsung s4 How to delete apps on Samssung S4.

Regards,

Ramy De Jesus

Expert notes:

• Call customer.
• Provide the steps on how to delete the application.
• Customer can't find the buttons to press.
• Advise customer we will send a video tutorial.
• Customer agree.
• Customer received it.
• Customer follow the steps.
• Customer will let hes grand son do the steps.
• Call ended.

Hi,

We need to reset the device tell me when will be the best time to call you so we can do it or you want the steps so that your grand son will perform it? I'll be waiting for your response.

Regards,

Ramy De Jesus

Hi,

Please follow the steps provided below. Make sure to backup your data before performing the factory reset.

How to reset Samsung Galaxy s4.

1. From your home screen press the apps icon in the lower right corner.
2. Find and press the settings icon.
3. In the upper end of the screen press the accounts tab.
4. in the bottom of the next screen press the Backup and reset button.
5. Press the factory data reset.
6. Read the info on your cell phone screen and hit Reset device.

After the factory reset try to download the game again. Check if this will fix the issue. If still showing the same problem then the problem is with the game developer. Tell me if this helps. I'll be waiting for your response.

Regards,

Ramy De Jesus

Hi,

Thank you for your response. The best option we can do now is to wait if there will be an update for the game from the developer to fix the bug. To check if there is an update just go to Google play then go to your application then from there you will see if there is an update available. Please keep me posted for any development of the issue. Thank you.

Regards,

Ramy De Jesus