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How do I get the network security key for my Toshiba laptop?
Hello again.
While we wait for an Expert to contact you here, please use the blue 'Add Comments' button on this page to provide us with the model and make of your Toshiba device.
Regards,
Customer Support Manager
ExpertHelp LLC
Hi,
Thanks for your question. My name is Rofel and I will assist you with your concern.
I would like to know the make and model of your router and the operating system of your computer for me to provide you the steps on how to get the network key
How do I find the make and model of my Toshiba?
Thanks for your response. I need to know the make and model of the router not the computer.
I believe I can help you with this password issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to access the router and check the wireless password. You can delete this login after we are through."
If you do not wish to opt for remote access, do not worry, let me know so; I can provide you with a step-by-step guide on how to resolve the issue once we identify the exact problem causing this.
Will you allow me to remotely access your computer?
Thank you! I appreciate your help very much. I will allow you access.
Thank you for grating us permission. We assure you that none of these sensitive details will be posted on the public thread. We also recommend you read, and let support know if you agree to the Terms of Service we have around allowing Experts access to your site - http://www.experthelp.com/terms. I look forward to receiving these details so I can get started with the resolution."
Please download and Install Teamviewer using the link below. Please provide the Teamviewer ID and password for me to remotely access your PC. Please make the comment private because this is a public forum.
Please follow the steps that Ive provided above. I need you to download and install Teamviewer for me to access your computer.
Download it here: http://www.teamviewer.com/en/download/windows.aspx
Once done with the download please open the program and provide me with the teamviewer ID and password
On the left side of that window you will see your ID (9digit) inside the blue box. Please provide it to me including the password.
The help I received was thoroughly professional. I learned a lot and was treated with respect and patience. Altogether an excellent experience.
I was definitely pleased with Rofel's help. He was very patient, professional and supportive, not only providing an answer I had been seeking for some time, but taking me to a website to show me the accessory I need for my laptop's wireless function. I would not have know that information otherwise.
It was well worth the money and I will certainly use your service in the future.
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