Toshiba Satellite P745-S4320. Where is the switch on the laptop that turns on Internet capability. I tried the FN and f8. Didn't work.

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Customer

Toshiba Satellite P745-S4320. Where is the switch on the laptop that turns on Internet capability. I tried the FN and f8. Didn't work.

Last updated 1/27/2018

Ferdinand Aquino

Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Toshiba nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated 1/26/2018

Ferdinand Aquino

Technician

Hi Rchard,

Thank you for waiting!

that is the only Wifi Switch on this computer which is F8 or FN+ F8

Is the computer running on Windows 7 8 or 10?

Do you not see the wireless icon on the bottom right icons?

Posted 1/26/2018

Customer

Windows 10. I see the wireless icon on the screen and it has an x on it

Posted 1/26/2018

Ferdinand Aquino

Technician

What does it show when you click on it?

Posted 1/26/2018

Customer

It says wireless connection turned off

Posted 1/26/2018

Customer

It says on trouble shooting to use the switch on the front or side of laptop to turn on wireless capability. I just can't find a switch.

Posted 1/26/2018

Ferdinand Aquino

Technician

Have you checked and tried this button?

Posted 1/26/2018

Customer

Yes. It lights up for a second and shuts off

Posted 1/26/2018

Ferdinand Aquino

Technician

Is it possible you can connect a LAN or Ethernet cable to it for temporary internet? that way I can remote in?

Posted 1/26/2018

Customer

I connected a cable. Not sure if it's the on you want.

Posted 1/26/2018

Ferdinand Aquino

Technician

Does it have internet, Can you check?

Posted 1/26/2018

Customer

Posted 1/26/2018

Customer

Can we connect by phone

Posted 1/26/2018

Ferdinand Aquino

Technician

Ok I may have to be in few minutes, I will call your number.

Give me at least 15 to 20 min. alright?

Posted 1/26/2018

Customer

Posted 1/26/2018

Ferdinand Aquino

Technician

Dear Richard, It was a pleasure helping you with your Toshiba issue today. Here is a summary of the resolution.
Issue identified :

Wifi not working

Solution Implemented :

Call customer / Remote Access

Assisted in installing the Toshiba Function Utility downloaded from Dell site

Installed the software and reconnected the computer back to Wifi

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 1/27/2018

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Toshiba Satellite P745-S4320. Where is the switch on the laptop that turns on Internet capability. I tried the FN and f8. Didn't work.

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