How can I obtain the C-mos for my pic . I am locked out

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 Martha, 

Can I get the model of the machine?  and the exact error  if there's any? Please let me know by typing a response at the top and clicking on send response

Dear Martha, It was a pleasure helping you with your Toshiba  issue today. Here is a summary of the resolution.

Issue identified :  CMOS password 
Solution Implemented :  call customer| CMOS not working with bypass | inform customer that its different from windows password| its a motherboard password |  only oprion is manboard replacement| laptop no longer in warranty | cust said she will not go with replacing the mainboard and will just get a new computer if possible| refund the remote support upgrade| accepted answer  
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way