Good morning. I have a TOSHIBA satellite P55-A5312 and I am having reconnecting to my wireless modem. It will not allow me to connect without a...

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Answer

Customer

Good morning.

I have a TOSHIBA satellite P55-A5312 and I am having reconnecting to my wireless modem. It will not allow me to connect without a password which I do not have. Can you help me?

Last updated
Byron Narciso
Technician

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Toshiba nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Technician

Hello  Herb  I'm happy to assist you here. 

 

Posted
Byron Narciso
Technician

Are there any other devices connected wirelessly to your modem? Please let me know by typing a response at the top and clicking on send response

Posted
Customer

Yes

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Byron Narciso
Technician

Is it also a computer? 

Posted
Customer

Yes

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Byron Narciso
Technician

OK. Do you mind me calling you jsut to make things easier for us? but do not close this page 

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Customer

No

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Byron Narciso
Technician

OK. I'll be calling you now please do not close this page

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Byron Narciso
Technician

TEST

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Byron Narciso
Technician

TEST

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Byron Narciso
Technician

Dear  Herb, It was a pleasure helping you with your Toshiba  issue today. Here is a summary of the resolution.

Issue identified :  Wireless connection problem 
Solution Implemented :  call customer | call customer| restart jetpack| access  wifi password details | able to connect to wireless | emails working| accepted answer  | resolved 
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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