I have forgotten the parental control password on my Kindle Fire HD - help Here's what I have tried so far: I have tried to set my Kindle Fire to...

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Hi Les,

We will need to deregister your Kindle device before we can reset it to factory settings, have you tried this?

Byron

Hi Les,

If you can access the parental control under the menu it should give you picture like this

Tap reset your Kindle to factory defaults .

and the screen should be like this at the bottom. Tap on that small link and a warning will pop up:

“You are about to reset your Kindle to factory defaults, which will remove all of your personal information, Amazon account information, downloaded content, and applications. Continue?”

Tap “Erase Everything”.

Next screen should be like this at the bottom

Once you’ve entered the credentials associated with your Amazon account tap “Register” and it’ll log you in, confirming the name associated with the account

Let me know if we you do see the same screen and was able to reset without the parental control prompt

Les,

Please let me know if these steps were made

After it’s reset, you should also check your Amazon account and make sure it’s not listed. If you’re resetting it because a root or hack when bad, you just need to to go through the initial set up process and register it again.

Les,

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Byron