YouTube channel not loading on brand new Samsung Smart TV Model UNJ40JU6500F. I've been up to my eyeballs with Samsung techs and their remote...

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YouTube channel not loading on brand new Samsung Smart TV Model UNJ40JU6500F. I've been up to my eyeballs with Samsung techs and their remote support; my internet service provider (no problems there and my speed is good); Samsung tech again today via twitter and they also again suggesting I contact YouTube. But via phone all I get is terminal hold. So, here I am. Error message is "Channel will not load - - or words to that effect". I just want to be able to view YouTube. Brought home ANOTHER Samsung new TV yesterday -- sameo-sameo It's not the TV and not my internet service. HELP!

Here's what I have tried so far:
Reset the network-- reset the TV (twice) -- set DNS to manual and entered
I've been through the TV menu I don't know how many times. At this point, instead being put through that wringer again -- it'd be easier to exchange TV for a Sony. But, here I am -- trying one more time.

Here's my brand/make/model:

Last updated
Charles Totherow
YouTube Tech

Hello and welcome to! My name is Charles and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Charles Totherow
YouTube Tech

Before we get started, I want to remind you is an independent professional support company. We do not have any affiliation with Youtube nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Charles Totherow
YouTube Tech

phone notes:

  • called customer
  • tv is hardware issue
  • advised customer to take back and get a different brand
  • customer said he has sony tv's in house and pays you tube app just fine


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