YouTube channel not loading on brand new Samsung Smart TV Model UNJ40JU6500F. I've been up to my eyeballs with Samsung techs and their remote...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your YouTube question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your YouTube question answered.

Get An Answer

3. Get An Answer

Connect with your YouTube tech via online chat or telephone call.

Get An Answer 

Answer

Customer

YouTube channel not loading on brand new Samsung Smart TV Model UNJ40JU6500F. I've been up to my eyeballs with Samsung techs and their remote support; my internet service provider (no problems there and my speed is good); Samsung tech again today via twitter and they also again suggesting I contact YouTube. But via phone all I get is terminal hold. So, here I am. Error message is "Channel will not load - - or words to that effect". I just want to be able to view YouTube. Brought home ANOTHER Samsung new TV yesterday -- sameo-sameo It's not the TV and not my internet service. HELP!

Here's what I have tried so far:
Reset the network-- reset the TV (twice) -- set DNS to manual and entered 8.8.8.8
I've been through the TV menu I don't know how many times. At this point, instead being put through that wringer again -- it'd be easier to exchange TV for a Sony. But, here I am -- trying one more time.

Here's my brand/make/model:
Samsung Smart TV UNJ40JU6500F HARD WIRED TO ROUTER THREE FEET AWAY AND BOUGHT ALL NEW CAT 5 CABLE.

Last updated
Charles Totherow
YouTube Tech

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Charles Totherow
YouTube Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Youtube nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Charles Totherow
YouTube Tech

phone notes:

  • called customer
  • tv is hardware issue
  • advised customer to take back and get a different brand
  • customer said he has sony tv's in house and pays you tube app just fine
Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More YouTube Questions...

Date
Questions

12/15/2018
I signed up for the 7 day trial well over a week ago and now I...

12/5/2018
I have 2015 Samsung TV . We are having issues getting You Tube TV...

4/28/2016
I have uploaded videos to YouTube from Final Cut Pro 10, and from...

9/18/2015
YouTube channel not loading on brand new Samsung Smart TV Model...

9/15/2015
How do I report something on utube that is inappropriate that I did...

Ask Your YouTube Question & Get An Answer Now!