Dear Sue, It was a pleasure helping you with your Youtube issue today. Here is a summary of the resolution.
Issue identified: Customer's youtube video were choppy when uploaded to the internet when played after uploading.
Solution Implemented: I called and remotely accessed customer's computer. I checked the Fianl Cut pro software to see if there were issues. No error's messages were found from the software. I checked customer's internet speed to see if the speed was fast enough to play hd videos. Just for extra testing, I played the video on my computer and there was no chop at all within the video. Also, customer has someone working on her website to embed these videos on the website. She called the website builder and found out that while using Safari, the videos are choppy, but with any other browser such as chrome, firefox, and internet explorer which i advised customer are the top three browsers in the world even for mac's. The videos played great while using google chrome on customer's computer. So the issue is that the video's dont play as well on Safari. Customer stated she will use google chrome rather than safari to view videos from now on. Problem solved.
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