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my picture has subtitles on it that i can't remojve
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Hi! Thank you for choosing ExpertHelp.com. May I know the exact model of your RCA.
Are you there? Have you read my response? I want to know if you see a "CC" button on your rca tv remote? Waiting for your response.
yes
I see, please press the cc button to disable the subtitle. Please tell me if this works. I will be waiting for your response.
yes i have a cc button when i push the cc button it says no cc infration
Is this happening to all the channels? Are you using the tv remote?
direct tv remote
Do you have the tv remote with you? You must use the tv remote to remove this subtitle.
i have both remotes with me now /in a differant room than the tv si
Okay. on the tv remote is there a cc button?
the rca remote has a cc button, but not the direct tv remote
Okay on the tv remote press the cc button again and see what will happen.
says same thing prompt no informatiion
Are all channels have the subtitle?
cneck about 12 channels they all have it
check about 12 channels and they all have it
Okay, now on your direct tv remote do you see the yellow button there? Press it and tell me what will happen.
no yellow button
Okay can you press the menu button and go to settings until you see close captioning option. Then select it then choose off.
went to menu -- all it has is picture,sound,paretal ,setup and others--no close captioning option
Can we have a phone support? Can I call you?
yes---- ***-***-****
Dear Rance, It was a pleasure helping you with your RCA issue today. Here is a summary of the resolution.
Issue identified : How to remove subtitle
Solution Implemented : Live chat with the customer. Provide the steps on how to remove the subtitle. Still not working after providing the steps. Call customer. Provide addidtional steps. Subtitle already disable. Issue resolved. Case closed. Call ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
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