My 2001 jeep gran wagoner Laredo with 164,000 has been a living nightmare for me lately. The engine while on the road turns off and turns on...

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Customer

My 2001 jeep gran wagoner Laredo with 164,000 has been a living nightmare for me lately. The engine while on the road turns off and turns on within seconds or if it dosent turn on by itself, I shift to neutral and start the car and I am on my way. In addition to that, while at a traffic light at times I pressed on the gas pedal and the car barely moves. When this happens, I pull over and wait no more than a minute and the car takes off as if nothing had happened minutes before. I installed a fuel filter, but the car continues to do the same thing...I am 71 years of age , retired and on a fixed income and I don't have the resources to fix the problem/s by the elimination process. Can you help me? I go to Google every night seeking a solution to my problem, but seems like everybody has the same problem.

Last updated
Ramy De Jesus
Jeep Mechanic

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Jeep nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Jeep Mechanic

 Hi! Thank you for choosing ExpertHelp.com. I just want to know when did this problem started? Is there any error code showing on the dash? I will be waiting for your response.

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Customer

No   

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Customer

Problem started three months ago.

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Ramy De Jesus
Jeep Mechanic

 Thank you for your response. Can you try to remove the negative battery connection on your battery for at least 10 minutes and then connect it back again properly. Then try to start the Jeep and see if the problem will still occurs. I will be standing by for your response.

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Customer

I dont have any problems starting the car, its when I am driving the car.   

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Ramy De Jesus
Jeep Mechanic

Yes. Try the steps I provied you and then after that drive the car and check if you will still have the same issue.

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Customer

k.   Keep in mind that the problem/s occur once or twice a  day then I go for 2-3 days  without any problems.  I am going to do what u recommended. 

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Ramy De Jesus
Jeep Mechanic

Yes we will monitor it and advise me if the problem will still occur. I will wait for your update.

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Customer

Well I drove the Jeep the through neighborhoods and the expressway for 45 minutes and the jeep worked perfectly.  BUT I had days like this before.  What prompted you to recommend I remove the negative cable from the battery? What affect did this have on the jeep?   What is the next step?  I am puzzled.

 

 

 

 

 

 

 

 

.v

Posted
Ramy De Jesus
Jeep Mechanic

Dear Orlando, It was a pleasure helping you with your Jeep issue today. Here is a summary of the resolution.

Issue identified : Shuts down.
Solution Implemented : Live chat with the customer. Assist customer on the issue. Advise customer on what to do. Provide suggested solution. Soulution works. Advise customer just in case the same issue will occur have the car scan using a OBD II. Customer appreciate our assistance. Customer accept the answer. Chat ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

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Customer

Thanks again...the tip was just a token of my appreciation.

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Ramy De Jesus
Jeep Mechanic

Thank you Orlando. It was a pleassure assisting you. Have a great day and thank you for choosing ExpertHelp.com.

Posted
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