My Quicken Froze up when asked about financial Institution and investments. I really want to just write checks and do my register.

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Customer

My Quicken Froze up when asked about financial Institution and investments. I really want to just write checks and do my register.

Last updated
Ferdinand Aquino
Quicken Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Intuit nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

You have not helpped me nor have you answered my question. I need assistance to shut down my frozen program.

Posted
Erica
Customer Support

6/2/16 2:20 PM CST Ticket #53322

Annett is back and ready to continue, Ferdinand.  ***-***-****

Annett, please use the chat box at the top of your screen to communicate with Ferdinand.  

Posted
Customer

What should I do?

Posted
Customer

Call my land line so I know you are seeing this onthe computer.

Posted
Ferdinand Aquino
Quicken Expert

i'm Dialing now Anette,

Posted
Ferdinand Aquino
Quicken Expert

Dear Anette, It was a pleasure helping you with your Quicken issue today. Here is a summary of the resolution.
Issue identified : Quicken Software Hang up
Solution Implemented : Terminated Quicken

Explained to the customer the accounts that needs to be updated via her Bank account.
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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