The direct tv is frozen. I can not change channels or anything else

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with DIRECTV nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Thanks for waiting. Im here to help. May I know how many TV's are affected? Can you turn off the receiver for atleast 10-15 seconds then turn it back on?

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Dear Howard, It was a pleasure helping you with your Directv issue today. Here is a summary of the resolution.
Issue identified : Directv is frozen
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to check the settings / Reset the service / Customer can now watch TV / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .