Our TV is giving us an error 771 message.hoq do we fix it when our tv and computer doesn't communicate?

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Hi Karen,

Note: In rare instances, the signal between your dish and the satellite might be temporarily lost due to a severe storm. If you are currently experiencing heavy rain, hail, or snow, wait for it to pass before proceeding with the steps below.

1. Check all the connections between your receiver and the wall outlet, starting with the SAT-IN (or SATELLITE IN) connection, and make sure they're secure. If you have any adaptors connected to the cable, check them as well.
2. If you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet. Wait for 15 seconds, then plug it back in. Don't plug in the SWiM Power Inserter to a power outlet that can be turned off.
3. If you can easily see your satellite dish, check to see that there's nothing blocking the line of sight from the dish to the sky. Don't climb your roof. If you can't safely remove the obstruction, contact us to schedule a service cal

Let me know if you have further questions. 

Dear Karen, It was a pleasure helping you with your Directv issue today. Here is a summary of the resolution.
Issue identified : cx getting error 771
Solution Implemented : called cx and advised to check the SAT IN cable at the back of the receiver. cable is intact. Adivsed cx to reset the receiver by unplugging it fro mthe wall then press and hold down the power button for 20 secs. cx followed the steps and channels are now working after the reset. problem solved.
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